JOBS


If you can’t beat us, join us.

The common denominator among all our team members is a passion for creating highly effective communications that help patients do the best they can to manage their health. This gig isn’t for everyone, but for those of us who are into it, we’re really into it. Want in?


CURRENT OPENINGS

Account Supervisor

Responsibilities:

Relocation to Raleigh, NC area required In this high-profile role, the individual will interface directly with clients and MicroMass communications staff to design and optimize client solutions. Candidate must be a self-motivated team player who has excellent oral and written communication skills. Account management experience within a pharmaceutical advertising agency is preferred as well as ability to direct a diverse team of professionals to develop a well thought-out, strategically driven program.
  • Day-to-day management of assigned accounts and MicroMass account team
  • Collaborate with clients on strategic and tactical planning
  • Maintain and build successful relationships between MicroMass and key pharmaceutical clients
  • Identify and expand relationship with new revenue opportunities in assigned account
  • Review brand marketing plans and assess opportunities to integrate MicroMass’ solutions within overall brand strategies to enhance brand value
  • Responsible for all assigned accounts, including: clear communication of client needs to internal team, strategy development in concert with MicroMass Strategic Services, financials, overseeing development, and implementation
  • Manage time and resources effectively to meet agency and client objectives

Requirements:

  • Must have 5 to 7 years of experience managing pharmaceutical marketing accounts with demonstrated expertise managing RM campaigns and RM assignments targeting consumer
  • Leadership requirements: ideal candidate needs to be comfortable leading a diverse team, including other account staff, project managers, creative, and technology personnel of varying levels of seniority
  • Detail and process-oriented; excellent communication skills with a strong sense of how work flows through an agency
  • Utilization of the team and agency processes to ensure the highest quality and timely delivery of work to “end user”
  • Decision-making ability that will include assessing priorities, impact on timeliness, etc
  • Prior experience in working collaboratively with team members residing in different locations
  • Exceptional written and oral communication skills
  • Bachelor’s degree in business or healthcare- or pharmaceutical-related field
  • Experience working with Brand Managers in the pharmaceutical and OTC healthcare, strong consumer RM outside of healthcare is a plus
  • Account size: managed minimum of $1 to 3 MM
  • Segmentation Marketing experience
SEND US YOUR RESUME

If you experience any difficulties uploading your resume, please email it to mmc.jobs@micromass.com along with the job title that you are applying for.

Art Director

Responsibilities:

  • Develop engaging ideas as a member of the copy/art brand team, under the leadership of the Associate Creative Director
  • Own the visualization of concepts from tissues to layout and client approval, to implementation and final execution
  • Work in an open, fast-paced collaborative environment
  • Bring a positive attitude to the work, challenging team members to come up with better ideas
  • Work resourcefully and plan proactively to meet the changing needs of the clients

Requirements:

  • You’ve been around. You have 3 to 5 years experience in an advertising or direct marketing agency developing your skills and trusting your instincts.
  • You get things done. You have a hands-on ability to generate great ideas and inspire others to raise their level of commitment to great work.
  • You’re ambitious. Your portfolio reflects your role as a creative impact player on the brands you serve, demonstrated by a range of solutions including brand development, advertising, package design, and web-based materials.
  • You value partnership. You build strong relationships with other departments in the agency to foster a “team approach” and philosophy for getting the work done.
  • You love to read. Especially the creative briefs that spark your creativity.
  • Your work is smart. It demonstrates a strategic understanding of the client’s business objectives.
  • You deserve an Oscar. You can sell your incredible ideas to colleagues and clients with passion and persuasion, based on solid strategy and defensible rationale.
  • You’re versatile. Experience working with a variety of consumer and professional brands is a plus.
  • You’re self-confident. You have an ability to build comfortable and effective relationships in a collaborative team environment.
SEND US YOUR RESUME

If you experience any difficulties uploading your resume, please email it to mmc.jobs@micromass.com along with the job title that you are applying for.

Assistant Project Manager

Responsibilities:

The Project Management team is responsible for coordinating timelines, budgets, resources and processes for taking projects from concept through to implementation. We work with all internal teams -- creative, technology, strategy, account & behavioral services -- during the life of a project.  The Assistant Project Manager position is the training ground for Project Management. Our team is currently developing an entry-level position that will support our Project Management team. This role will help keep projects moving through the agency and handle submissions to our clients review platforms using digital tools.
  • Organize and manage client legal submissions per guidelines and agency process. Which includes:
    • Training and extensive knowledge on multiple submission platforms
    • Understanding assets delivered by creative team to prepare for submission (references, citations, claims, and coordinating with project teams)
  • Maintains electronic job folders based on established procedures
  • Routes projects through agency for review and sign-off via Proof HQ platform
  • Maintains jobs in Workamajig, which includes opening and closing projects, updating tasks, uploading files, etc.
  • Pulls weekly project financial reports
  • Schedules and prepares materials for team meetings
  • Assists project management team as needed

Requirements:

  • Ability to implement instructions from senior team members in a timely manner
  • Attention to detail
  • Flexible work schedule
  • Proactive attitude
  • Ability to work in a fast-paced environment
  • Good written and verbal skills
  • Good interpersonal skills
  • Strong work ethic
  • Time management & multi-tasking skills
  • Proficient in Microsoft Word, Excel, Powerpoint and Adobe Acrobat
SEND US YOUR RESUME

If you experience any difficulties uploading your resume, please email it to mmc.jobs@micromass.com along with the job title that you are applying for.

Behaviorist

Responsibilities:

We are currently seeking an individual who brings a unique understanding of behavioral science — someone who can turn a mountain of research and facts into compelling insights into how to change patient or provider behavior. This individual needs to understand key behavioral insights, but more importantly, have the skill and creativity to apply these insights to the strategy and execution of health communication programs.  We are looking for a candidate who is passionate about behavioral science and thrives in a fast-paced environment with a “whatever it takes” attitude.  The behaviorist will help assess, plan, develop and evaluate multi-channel health education and marketing programs and materials.
  • Understand basic marketing concepts and be able to integrate with behavioral science principles
  • Using medical, behavioral and communication journals, conduct literature reviews related to target audience/condition, interpret study results, and determine key behavioral insights
  • Assess needs of the target audience and determine relevant behavior change strategies that can be incorporated into marketing and education programs
  • Conduct competitive analysis of programs (including healthcare marketing programs, behavioral interventions, etc.)
  • Develop communication plans (curriculums) for patient and physician marketing/education programs
  • Participate in the following primary/market research activities:
    • outlining research objectives
    • developing research instruments (i.e., discussion guides, surveys)
    • assisting with analysis of qualitative data
    • summarizing key findings/insights from market research
  • Lead internal teams in developing measurement plans and approaches to evaluate program effectiveness
  • Act as an internal resource to multi-disciplinary teams regarding the target audience, the condition, the treatments, etc.
  • Communicate behavioral constructs/models to internal and external teams in a simple manner

Requirements:

  • Advanced degree (Masters level or higher) in Public Health, Health Communications, Psychology or Social Sciences
  • Interest in applying health education/behavioral principles to marketing campaigns
  • Desire and ability to work in a flexible environment
  • Highly self-motivated and ability to be self-directed
  • Ability to collaborate and work in a multi-disciplinary environment
  • Demonstrated leadership skills
  • Strong verbal, research and writing skills
  • Experience in conducting literature searches and in extracting/synthesizing important information
  • Experience in planning and implementing health communications programs utilizing behavioral concepts/strategies
  • Experience in understanding and applying behavior change strategies such as Motivational Interviewing, Shared Decision Making, Health Coaching, Cognitive Behavioral Techniques, etc. not required, but a plus
  • Excellent computer skills, including use of PowerPoint
  • Excellent organizational skills
SEND US YOUR RESUME

If you experience any difficulties uploading your resume, please email it to mmc.jobs@micromass.com along with the job title that you are applying for.

Editor

Responsibilities:

Summary The editor performs copy editing, data verifying, and proofreading of promotional, digital, and medical communications materials. Additional responsibilities include initiating and managing copyright permission requests and providing general editorial assistance as needed.
  • Copy edit to ensure consistency and conformance with established grammar, punctuation, and spelling rules, as well as American Medical Association (AMA), client, and house style guidelines
  • Data verify factual statements against original source material to ensure accuracy of content
  • Proofreading
  • Proof word for word against approved copy
  • Evaluate layouts for problems with spacing, leading, kerning, type size, font, justification, and white space
  • Proof reference list against references provided
  • Initiate and track copyright permission requests for reuse of figures and tables
  • Types of jobs include promotional advertising, websites and other digital materials, medical communications, public relations and social media, and new business proposals
Knowledge, Skills, and Abilities
  • Excellent eye for detail
  • Excellent written, verbal, and interpersonal skills
  • A basic understanding of medical and  pharmaceutical terminology
  • Strong organizational, multitasking, prioritizing, and problem-solving skills, with attention to detail and ability to adhere to strict deadlines, as well as the flexibility to handle changing deadlines
  • Ability to work independently, with minimal supervision, as well as part of a team in a challenging, dynamic environment
  • Ability to apply style guides
  • Familiarity with AMA Manual of Style is a plus
  • Proficiency in computer skills, including Microsoft Word, PowerPoint, Excel, and Adobe Acrobat

Requirements:

Education and Experience
  • Bachelor’s degree (minimum), preferably in communications or health sciences
  • 2 years of editorial experience
  • Experience in healthcare marketing, pharmaceutical advertising or medical communications is a plus
Special Requirements
  • Willing to work extra hours to meet impending deadlines
SEND US YOUR RESUME

If you experience any difficulties uploading your resume, please email it to mmc.jobs@micromass.com along with the job title that you are applying for.

Senior Account Executive-Agency CRM experience mandatory

Responsibilities:

Agency CRM experience is mandatory for consideration. The Senior Account Executive (SAE) will collaborate with the various departments of MicroMass to move work through the agency on behalf of the client. SAE will be responsible for implementing the defined multi-channel CRM strategy that drives identified client deliverable(s). In addition, the SAE will lead and manage the client relationship and also apply and speak to the fundamentals of evidence based behavior change strategies throughout projects.
  • Day-to-day management on an assigned account
  • Build and manage successful relationships between MicroMass Communications and assigned clients
  • Be detail oriented, well organized, and have the ability to manage multiple tasks
  • Meet regularly with Creative Services/Technology Services/Project Manager to coordinate agency efforts on behalf of assigned clients/accounts
  • Have excellent communication skills both verbal and written – be the client advocate by articulating their needs to the internal team to ensure brand strategy and project objectives are fully met
  • Drive preparation of client invoices, proposals, and marketing plans as requested by manager
  • Review and approve creative/production materials, copy, layouts, and production art, and coordinate client approval
  • Write appropriate client follow-up documents including meeting/conference reports, change logs, etc.
  • Partner with project management to oversee project timing and budget
  • Exceed client expectations and add value to the strategic and creative process

Requirements:

  • CRM experience within the pharmaceutical industry is mandatory
  • 2-3 years of relevant industry experience including working knowledge of patient CRM programs
  • Manage development and execution of multi-channel CRM programs, including acquisition and adherence
  • Cadence/program flow
  • Email best practices including both content driven and delivery implications
  • Business rules
  • Data collection
  • Collaborate with external agency partners to ensure successful delivery of the CRM plan
  • Work with internal teams to ensure return on investment through KPI’s and performance metrics
  • Bachelor’s degree (BA) in communications or in marketing
  • Must possess excellent written, verbal and public speaking/presentation skills
  • Highly organized and self-started
  • Strong work ethic
  • Must have a minimum of 3 years’ experience in pharmaceutical account management
SEND US YOUR RESUME

If you experience any difficulties uploading your resume, please email it to mmc.jobs@micromass.com along with the job title that you are applying for.

Senior Project Manager

Responsibilities:

Project management is the driving force that MicroMass Communications can’t do without; the #1 functional area when it comes to executing client work/internal projects. PMs are the internal point of contact for all projects, an operational partner with the Account Team, and the liaison for the entire development team (Strategic Services, Creative Services, Technology Services, Operations, Accounting, and Administration).  As the “Go To” person, project managers oversee and manage end-to-end development of projects according to the business processes.
  • Identify and avert possible risks that impact projects
  • Understand the nature of the work performed by each MicroMass functional area (who does what, when, and how long it takes)
  • Craft initial and ongoing project milestones for MicroMass, clients, and vendor/agency partners
  • Create, update, and maintain detailed project schedules and ensure all deliverables are met according to the schedule
  • Oversee and manage end-to-end development of projects according to the business process, verify that project deliverables are within project scope and are delivered above expected quality standards, ensuring quality from the beginning to end
  • Participate in account planning, providing the execution strategy (pricing, deliverables and timing) for all projects.
  • Strong spokesperson and an advocate for the entire team.
  • Presents MicroMass’ capabilities and processes internally and externally based on knowledge of who does what, when and how long execution takes.
  • Owns vendor/agency partner relationship in terms of execution and deliverables.
  • First point of contact in securing appropriate internal and external resources for existing projects.  Integral in all decisions made regarding project resources, budgets, process, and schedules.
  • Active listener that brings project teams together to creatively solve challenges associated with project scope, timelines, and deliverables.
  • Internal check/balance to verify acceptable quality levels before delivered internally to the Account Team
  • Build rapport with MicroMass’s internal development team, outside vendors, agency partners and, where necessary, the client in order to meet project deliverables on time and on budget
  • Balance project schedules, deliverables, and resource needs across existing and new client/internal projects
  • Work with functional area managers and other PMs to ID and secure project resources
  • Provide project status across all chains of command, both internally and externally
  • Develop estimate for hours and out of pockets for new projects.
  • Monitor budgets on existing projects
  • Submit requests from the Account Team for Program Reports to the development team and reviewing the results prior to delivery to the Account Team
  • Lead ongoing process improvement initiatives
  • Support training of junior project managers

Requirements:

  • 4+ years of experience
  • Agency experience
  • Experience managing a team of 10-15 including, but not limited to, account services, creative, strategist, database, interactive, and print production.
  • Experience working with multiple vendors, managing their timelines and needs.
  • Experience training team members.
  • Experience using MS Project
  • Excellent Excel skills
  • Experience leading process improvement efforts
  • Good written and verbal skills
  • Ability to work in a fast-paced environment
  • Organized, self-starter
  • Good interpersonal skills
  • Strong work ethic
  • History pushing teams to make decision and commit to deadlines and deliverables.
  • Preferred technical project management experience
  • Preferred experience managing a project size of $3M-$5M
SEND US YOUR RESUME

If you experience any difficulties uploading your resume, please email it to mmc.jobs@micromass.com along with the job title that you are applying for.

Email icon Phone icon

Complete the form to begin your download. All fields are required.


×