JOBS


If you can’t beat us, join us.

The common denominator among all our team members is a passion for creating highly effective communications that help patients do the best they can to manage their health. This gig isn’t for everyone, but for those of us who are into it, we’re really into it. Want in?


CURRENT OPENINGS

Account Director

Responsibilities:

Relocation to Raleigh, NC area required
  • Day-to-day management of assigned accounts and MicroMass Communications account team
  • Collaborate with clients on strategic and tactical planning
  • Maintain and build successful relationships between MicroMass and key pharmaceutical clients
  • Identify and expand relationship with new revenue opportunities in assigned account
  • Review brand marketing plans and assess opportunities to integrate MicroMass' relationship-marketing solutions within overall brand strategies to enhance brand value
  • Responsible for all assigned accounts, including: clear communication of client needs to internal team, strategy development in concert with MicroMass Strategic Services, financials, overseeing development, and implementation
  • Manage time and resources effectively to meet agency and client objectives

Requirements:

  • Must have at least 7 years of experience managing pharmaceutical marketing accounts
  • Database marketing knowledge, both front-end and back-end from an account management experience
  • Leadership requirements: ideal candidate needs to be comfortable leading a diverse team, including other account staff, project managers, creative, and technology personnel of varying levels of seniority
  • Detail and process-oriented, excellent communication skills with a strong sense of how work flows through an agency
  • Utilization of the team and agency processes to ensure the highest quality and timely delivery of work to "end user"
  • Decision-making ability that will include assessing priorities, impact on timeliness, etc
  • Prior experience in working collaboratively with team members residing in different locations
  • Exceptional written and oral communication skills
  • Bachelor's degree in business or healthcare-pharmaceutical-related field
  • Experience with large, cross-functional agency teams (creative, production, technical support)
  • Experience working with Brand Managers in the pharmaceutical and OTC healthcare; strong consumer RM outside of healthcare is a plus
  • Account size: managed minimum of $1 to 3 MM for RM only accounts, $5 to 20 MM for DTC advertising and RM account
  • Segmentation Marketing experience (understanding consumer profiling and how it fits into the design and development of RM campaigns)
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Account Executive

Responsibilities:

Local candidates only The Account Executive (AE) will interface with the various departments of MicroMass Communications to move work through the agency on behalf of the client. This includes meeting with directors of creative, strategic, and technology services as well as a large account team. The Account Executive will interface with multiple agency offices and teams on MicroMass’ side, and with brand and/or e-business contacts on the client side. The AE will be responsible for implementation after the client has approved the strategy and project scope. The AE will learn the fundamentals of evidence-based behavior change strategies to implement throughout projects. This role also includes learning the organic growth fundamentals for existing clients.
  • Day-to-day management on an assigned project, campaign within a particular account
  • Build and manage successful relationships between MicroMass and assigned clients
  • Be a team leader that takes initiative and helps support business
  • Be detail oriented, well organized, and have the ability to manage multiple tasks consistently
  • Support multi-disciplinary and account team members based on internal and client needs
  • Meet regularly with Creative Services/Technology Services/Project Manager to coordinate agency efforts on behalf of assigned clients/accounts
  • Have excellent written and oral communication skills, and be the client advocate by articulating their needs to internal team effectively to ensure brand strategy and project objectives/needs are fully met
  • Support manager in preparation of client invoices, proposals, and marketing plans
  • Validate and reviews creative/production materials, copy, layouts, and production art, and coordinates client approval
  • Write appropriate client follow-up documents, including meeting/conference reports, change logs, etc.
  • Work effectively in a project team environment
  • Partner with project management to oversee project timing and budget
  • Exceed client expectations and add value to the strategic and creative process
  • Oversee the development of materials/projects on through successful completion

Requirements:

  • Bachelor’s degree (BA) in communications or in marketing
  • Must possess excellent written, verbal, and public speaking/presentation skills
  • Highly organized and self-started
  • Strong work ethic
  • Must have 1 to 3 years experience in pharmaceutical account management or relevant marketing/account management experience
  • Preference for candidates with a demonstrated expertise in either a traditional consumer healthcare or RM or interactive agency
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Account Supervisor

Responsibilities:

Relocation to Raleigh, NC area required In this high-profile role, the individual will interface directly with clients and MicroMass communications staff to design and optimize client solutions. Candidate must be a self-motivated team player who has excellent oral and written communication skills. Account management experience within a pharmaceutical advertising agency is preferred as well as ability to direct a diverse team of professionals to develop a well thought-out, strategically driven program.
  • Day-to-day management of assigned accounts and MicroMass account team
  • Collaborate with clients on strategic and tactical planning
  • Maintain and build successful relationships between MicroMass and key pharmaceutical clients
  • Identify and expand relationship with new revenue opportunities in assigned account
  • Review brand marketing plans and assess opportunities to integrate MicroMass’ solutions within overall brand strategies to enhance brand value
  • Responsible for all assigned accounts, including: clear communication of client needs to internal team, strategy development in concert with MicroMass Strategic Services, financials, overseeing development, and implementation
  • Manage time and resources effectively to meet agency and client objectives

Requirements:

  • Must have 5 to 7 years of experience managing pharmaceutical marketing accounts with demonstrated expertise managing RM campaigns and RM assignments targeting consumer
  • Leadership requirements: ideal candidate needs to be comfortable leading a diverse team, including other account staff, project managers, creative, and technology personnel of varying levels of seniority
  • Detail and process-oriented; excellent communication skills with a strong sense of how work flows through an agency
  • Utilization of the team and agency processes to ensure the highest quality and timely delivery of work to “end user”
  • Decision-making ability that will include assessing priorities, impact on timeliness, etc
  • Prior experience in working collaboratively with team members residing in different locations
  • Exceptional written and oral communication skills
  • Bachelor’s degree in business or healthcare- or pharmaceutical-related field
  • Experience working with Brand Managers in the pharmaceutical and OTC healthcare, strong consumer RM outside of healthcare is a plus
  • Account size: managed minimum of $1 to 3 MM
  • Segmentation Marketing experience
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Copywriter

Responsibilities:

Local candidates only If you can tell a compelling story backed by evidence, we want to work with you. At MicroMass, we distill behavioral science into striking visuals and creative concepts, all to reach patients in need. Our work focuses on educating people on their condition and helping them adhere to a treatment plan. We’re about empowering patients to improve their health and reach their personal goals, each and every day. If you’re interested in joining our experts in human health behavior, check out the description below and drop us a line. You may be just the storyteller we are looking for.
  • Ability to think in abstract terms, can develop innovative ideas to brainstorming sessions
  • A stunning book showcasing your experience with writing and concepting for the launch of pharmaceutical products and diagnostic and medical devices
  • Your work should include concepts and content developed for all mediums: print, web, and digital
  • You must have experience researching and writing long-form copy for multiple audiences (healthcare professional and patient audiences a plus)
  • You must be adept at managing referencing and annotations for complex program communications
  • A minimum of a bachelor’s degree in communications, science, marketing, or a related field
  • Experience with pharmaceutical submissions, including brand, Med Legal, and FDA a plus
  • Working with multiple agency disciplines to develop the right message at the right time in effort to meet client and agency goal

Requirements:

  • At least 3 to 5 years of copywriting experience at a marketing or advertising agency (pharmaceutical or healthcare communications agency a plus)
  • Must have experience writing/producing for interactive, video, broadcast, and experiential media
  • Must have experience with product launch, RM, non personalized communication, and digital
  • Must be able to meet client and agency timelines and flourish in a fast-paced environment
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CRM Analyst

Responsibilities:

CRM Analyst with strong attention to detail to support direct marketing and CRM campaign reporting analytics for healthcare marketing. The ideal candidate will have a background in direct, hands-on experience developing, planning, launching, and analyzing marketing and consumer insights.
  • Define key reports, dashboards, and analytics that will drive the digital business forward, through partnering with internal teams, clients and external partners.
  • Build reports, analyses, dashboards and analytic models for business users across all marketing channels to support the business.
  • Own customer Business Intelligence (BI) progression strategy, taking into consideration existing reports used by each team and their necessary evolution.
  • Facilitate self-service reporting for internal users, utilizing current reporting tools, and arrange and train business teams others on the marketing team or business teams). When appropriate, work to incorporate new tools and reports.
  • Coordinate customer behavior analysis with the internal team and external partners.

Requirements:

  • Bachelor’s Degree required. Degree in Marketing, Business, Statistics, or other related field preferred
  • 3+ years in a direct-to-consumer CRM or Analytics marketing role
  • Marketing knowledge and understanding of typical KPIs and database constructs
  • An understanding of Business Intelligence / Data Warehouse projects, customer database structures
  • Experience with modern dash boarding and data visualization tools or other reporting tools
  • Highly comfortable analyzing data and making it digestible to non-technical teams
  • Proficient in Microsoft Office Suite, with heavy focus and expertise in Excel and Powerpoint
  • Data quality methodology and data modeling skills a plus
  • Knowledge of SPSS or other statistical software
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Data Analyst

Responsibilities:

The successful candidate will love data analysis and providing actionable insights from it. Candidate should posses an innate sense of wonder and passion for learning. Someone who has either worked across various digital marketing programs (CRM, Websites, SEO/SEM, Apps, etc.). Can recommend which data should be collected and how it ladders up to KPIs that support program objectives. Able to easily talk to database administrators, project managers, or be in front of a client to explain the analysis, success or opportunities from a program.  Must possess strong analytical skills with ability to collect, organize, analyze significant amounts of data with attention to detail and accuracy.
  • Analyze and interpret program data from CRM, websites, SEO/SEM, apps, etc.
  • Provide ongoing review of data from various programs to report to internal teams, client, or to highlight any issues or recommendations for improvement
  • Identify and understand the business need to ensure the validity of the data collected and analysis made
  • Participate in developing scopes of work and executing digital projects by identifying success factors, data collection needs, and establishing KPIs
  • Configuring analytics accounts, setting up goals, and using Tag Management systems
  • Collaborate across the agency (strategy, behavior, creative, digital, technology, and account teams) to provide expertise and deliverables as needed
  • Participate in and help create routine assessments for clients
  • Create personas and segmentation to increase program effectiveness
  • Recommend tools, services, or other solutions that improve data analysis and reporting

Requirements:

  • Minimum Bachelor’s degree in related field
  • Minimum 3-5 years experience with data analysis as primary responsibility
  • Experience in writing analyses, white papers, KPI frameworks, presentations, and business pitches
  • Ability to quickly grasp the intricacies of different digital programs and technologies in the medical/pharmaceutical space
  • Experience working across departmental areas
  • Excellent communication skills
  • Highly self-motivated with an ability to be self-directed or work collaboratively on diverse teams
  • Attention to detail
  • Ability to handle multiple timelines and meet deadlines
  • Willingness to travel (~25%)
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IT intern

Responsibilities:

The Information Technology Internship offers the motivated individual the opportunity to gain hands-on experience and learn about desktop, network, and software applications support in a dynamic corporate environment. The Information Technology Intern responsibilities may include but are not limited to:
  • Providing basic troubleshooting and problem solving issues related to e-mail, file sharing, printer services, server connections, mobile devices and computer/application password administration
  • Day to day work and basic configuration, installation and deployments
  • Document procedures
  • Installing and supporting new and existing applications on various desktop & server platforms
  • Research IT topics such as unusual bugs, viruses, malware or other related issues

Requirements:

  • Familiarity with hardware and software installations or server administration
  • Knowledge of Microsoft Windows operating systems and the Microsoft Office Suite
  • Macintosh OS & Apple mobile iOS device familiarity
  • Flexible and adaptable
  • Willingness to take initiative
  • Must possess excellent written and verbal communication skills (communicate peer-to-peer and with management)
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Project Manager

Responsibilities:

Local candidates only Project Managers (PMs) are the driving force that MicroMass Communications can’t do without— the #1 functional area when it comes to executing client work/internal projects. PMs are the internal point of contact for all projects, an operational partner with the Account Team, and the liaison for the entire development team (Strategic Services, Creative Services, Technology Services, Operations, Accounting, and Administration).  As the go-to person, PMs oversee and manage end-to-end development of projects according to the business processes.
  • Know project’s scope, details, and the status at all times. Interact with internal team to determine project feasibility based on scope and timing
  • Identify and avert possible risks that impact projects
  • Understand the nature of the work performed by each MicroMass functional area (who does what, when, and how long it takes)
  • Craft initial and ongoing project milestones for MicroMass, clients, and vendor/agency partners
  • Create, update, and maintain detailed project schedules and ensure all deliverables are met according to the schedule
  • Oversee and manage end-to-end development of projects according to the business process, verify that project deliverables are within project scope and are delivered above expected quality standards, ensuring quality from the beginning to end
  • Participate in account planning, providing the execution strategy (pricing, deliverables, and timing) for all projects
  • Strong spokesperson and an advocate for the entire team
  • Presents MicroMass’ capabilities and processes internally and externally based on knowledge of who does what, when, and how long execution takes
  • Owns vendor/agency partner relationship in terms of execution and deliverables
  • First point of contact in securing appropriate internal and external resources for existing projects. Integral in all decisions made regarding project resources, budgets, processes, and schedules
  • Active listener that brings project teams together to creatively solve challenges associated with project scopes, timelines, and deliverables
  • Internal check/balance to verify acceptable quality levels before delivered internally to the Account Team
  • Build rapport with MicroMass’ internal development team, outside vendors, agency partners and, where necessary, the client in order to meet project deliverables on time and on budget
  • Balance project schedules, deliverables, and resource needs across existing and new client/internal projects
  • Work with functional area managers and other PMs to ID and secure project resources
  • Provide project status across all chains of command, both internally and externally
  • Develop estimate for hours and out of pockets for new projects
  • Monitor budgets on existing projects
  • Submit requests from the Account Team for Program Reports to the development team and reviewing the results prior to delivery to the Account Team

Requirements:

  • 3 to 5 years of experience
  • Agency experience and/or technical project management experience
  • Experience managing a project size of $1M to $4M
  • Experience managing a team size of 10 to 15 including, but not limited to, account services, creative, strategists, database, interactive, print production
  • Experience using MS Project
  • History of pushing teams to make decisions and commit to deadlines and deliverables
  • Experience working with multiple vendors; managing their timelines and needs
  • Experience leading process improvement efforts
  • Good written and verbal skills
  • Excellent Excel skills
  • Ability to work in a fast-paced environment
  • Organized, self-starter
  • Good interpersonal skills
  • Strong work ethic
SEND US YOUR RESUME
SEO/SEM Analyst

Responsibilities:

The SEO/SEM Analyst will produce ethical and cutting edge search engine optimization strategies to maximize natural/organic search engine visibility for the agency and its clients. This position is responsible for evolving agency search marketing best practices and consulting on paid search campaigns.
  • Planning and executing the SEO / SEM process for multiple clients
  • Tracking, analyzing, and reporting results using Google Analytics, Google AdWords and SEO industry tools
  • Understanding clients' digital marketing goals in order to translate goals into executable strategies through ongoing maintenance and enhancements
  • Owning the entire organic and/or paid growth channel, driving numbers, converting into real leads and ultimately revenue
  • Identifying KPIs and completing work as needed to improve clients' site rankings and click-through rates in major search engines
  • Working with production teams, ensuring architecture is aligned with SEO / SEM goals
  • Completing site audits accounting for technical, on-page and off-page factors
  • Ability to plan and execute from beginning to end multiple search engine optimization and paid search projects utilizing industry best practices
  • Healthcare or pharmaceutical marketing experience a plus

Requirements:

  • Minimum of 3 years of SEO / SEM experience.
  • Google Analytics Certified with experience in Google Tag Manager.
  • Proficient with Google AdWords, Google Search Console, Bing Webmaster Tools and SEO reporting and analytics software.
  • In depth understanding of search engines, up-to-date techniques, ranking factors, and principles for sound SEO design and user experience.
  • Knowledge of web design technologies (HTML, JavaScript, CSS, etc.)
  • Excellent interpersonal skills, including the ability to articulate complex concepts both verbally and in writing to clients.
  • Conducts thorough client sector analysis to help expand and evolve content
  • Comfortable working in a fast-paced, team-based environment with dedication to meeting timelines
  • Ability to think logically and develop practical recommendations for client websites to support their marketing strategies and efforts.
SEND US YOUR RESUME

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