Join Us

We’re looking for talented people like you.

Thank you for your interest in MicroMass Communications, Inc., an award-winning healthcare communications agency located in Cary, North Carolina.

We are behavior change specialists. Everyone—from our writers to web developers—plays a key role in developing solutions that have a powerful impact on the patients and providers we reach.

Our collaborative culture, our values, and our emphasis on training and growth help us deliver high-quality work. Our office atmosphere exudes energy, encourages individuality, and provides a fun and rewarding environment for our team.

Your specialized experience can help us reach new heights.

Come grow with us.

Current openings

Description:

The Account Executive (AE) will collaborate with the various departments of MicroMass to move work through the agency on behalf of the client. This includes meeting with directors of Creative, Strategic, and Technology Services, as well as a large Account team. The AE will interact with multiple agency offices and teams at MicroMass, and with contacts on the client side. The AE will be responsible for project implementation after strategy and client scope approval. In addition, the AE will learn the fundamentals of evidence-based behavior change strategies to implement throughout projects. This role also includes understanding the organic growth fundamentals for existing clients.

Responsibilities:

  • Day-to-day management on an assigned account
  • Day-to-day management of a campaign within a particular account
  • Build and manage successful relationships between MicroMass and assigned clients
  • Be a team leader that takes initiative and helps support the Account and the agency
  • Be detail oriented, well organized, and have the ability to manage multiple tasks
  • Support multi-disciplinary and account team members based on internal and client needs
  • Meet regularly with Creative Services/Technology Services/Project Management to coordinate agency efforts on behalf of assigned clients/accounts
  • Have excellent verbal and written communication skills; be the client advocate by articulating their needs to the internal team effectively to ensure brand strategy and project objectives are fully met
  • Support manager in preparation of client invoices, proposals, and marketing plans
  • Validate and review creative/production materials, copy, layouts, and production art, and coordinate client approval
  • Write appropriate client follow-up documents, including meeting/conference reports, change logs, etc
  • Work effectively in a team environment
  • Partner with Project Management to oversee project timing and budget
  • Oversee the development of materials/projects through successful completion
  • Exceed client expectations and add value to the strategic and creative process

Requirements:

  • Bachelor’s degree in communications or marketing
  • Must possess excellent written, verbal, and public speaking/presentation skills
  • Highly organized and a self-starter
  • Strong work ethic
  • Must have 1 to 3 years of experience in pharmaceutical account management or relevant marketing/account management experience
  • Preference for candidates with a demonstrated expertise in either a traditional consumer healthcare, RM, or interactive agency

Description:

The Account Executive (AE) will collaborate with the various departments of MicroMass to move work through the agency on behalf of the client. This includes meeting with directors of Creative, Strategic, and Technology Services, as well as a large Account team. The AE will interact with multiple agency offices and teams at MicroMass, and with contacts on the client side. The AE will be responsible for project implementation after strategy and client scope approval. In addition, the AE will learn the fundamentals of evidence-based behavior change strategies to implement throughout projects. This role also includes understanding the organic growth fundamentals for existing clients.

Responsibilities:

  • Attend and manage live patient health education events
  • Day-to-day management on an assigned account
  • Day-to-day management of a campaign within a particular account
  • Build and manage successful relationships between MicroMass and assigned clients
  • Be a team leader that takes initiative and helps support the Account and the agency
  • Be detail oriented, well organized, and have the ability to manage multiple tasks
  • Support multi-disciplinary and account team members based on internal and client needs
  • Meet regularly with Creative Services/Technology Services/Project Management to coordinate agency efforts on behalf of assigned clients/accounts
  • Have excellent verbal and written communication skills; be the client advocate by articulating their needs to the internal team effectively to ensure brand strategy and project objectives are fully met
  • Support manager in preparation of client invoices, proposals, and marketing plans
  • Validate and review creative/production materials, copy, layouts, and production art, and coordinate client approval
  • Write appropriate client follow-up documents, including meeting/conference reports, change logs, etc
  • Work effectively in a team environment
  • Partner with Project Management to oversee project timing and budget
  • Oversee the development of materials/projects through successful completion
  • Exceed client expectations and add value to the strategic and creative process

Requirements:

  • Bachelor’s degree in communications or marketing
  • Must possess excellent written, verbal, and public speaking/presentation skills
  • Willingness to travel up to 60%
  • Highly organized and a self-starter
  • Strong work ethic
  • Must have 1 to 3 years of experience in pharmaceutical account management or relevant marketing/account management experience
  • Preference for candidates with a demonstrated expertise in either a traditional consumer healthcare, RM, or interactive agency

Description:

Relocation to Raleigh, NC area required 

In this high-profile role, the individual will interface directly with clients and MicroMass Communications staff to design and optimize client solutions. Candidate must be a self-motivated team player who has excellent oral and written communication skills. Account management experience within a pharmaceutical advertising agency is preferred, as well as the ability to direct a diverse team of professionals to develop a well-thought-out, strategically-driven program.

Responsibilities:

  • Day-to-day management of assigned accounts and MicroMass account team
  • Collaborate with clients on strategic and tactical planning
  • Maintain and build successful relationships between MicroMass and key pharmaceutical clients
  • Identify and expand relationships with new revenue opportunities in assigned account
  • Review brand marketing plans and assess opportunities to integrate MicroMass’ solutions within overall brand strategies to enhance brand value
  • Responsible for all assigned accounts, including clear communication of client needs to internal team, strategy development in concert with MicroMass Strategic Services, financials, overseeing development, and implementation
  • Manage time and resources effectively to meet agency and client objectives

Requirements:

  • Must have 5 to 7 years of experience managing pharmaceutical marketing accounts with demonstrated expertise in managing RM campaigns and RM assignments targeting consumers
  • Leadership requirements: ideal candidate needs to be comfortable leading a diverse team, including other account staff, project managers, creative, and technology personnel of varying levels of seniority
  • Detail- and process-oriented; excellent communication skills with a strong sense of how work flows through an agency
  • Utilization of the team and agency processes to ensure the highest quality and timely delivery of work to “end user”
  • Decision-making ability that will include assessing priorities, impact on timeliness, etc.
  • Prior experience in working collaboratively with team members residing in different locations
  • Exceptional written and oral communication skills
  • Bachelor’s degree in business, healthcare, or pharmaceutical-related field
  • Experience working with brand managers in the pharmaceutical and OTC healthcare; strong consumer RM outside of healthcare is a plus
  • Account size: managed minimum of $1 million to $3 million
  • Segmentation marketing experience

Description:

The Project Management team is responsible for coordinating timelines, budgets, resources, and processes for taking projects from concept through implementation. We work with all internal teams (creative, technology, strategy, account, and behavioral services) throughout the life of a project. The Assistant Project Manager position is the training ground for Project Management.

The Assistant Project Manager position is an entry-level position that will support our Project Management team. This role will help to keep projects moving through the agency, which includes handling submissions for client review through digital platforms.

Responsibilities:

  • Organizes and manages client legal submissions per guidelines and agency process, which includes:
    Training and extensive knowledge on multiple submission platforms
    Understanding assets delivered by creative team to prepare for submission (references, citations, claims, and coordinating with project teams)
  • Maintains electronic job folders based on established procedures
  • Routes projects through agency for review and sign-off via Proof HQ platform
  • Maintains jobs in Workamajig, which includes opening and closing projects, updating tasks, uploading files, etc
  • Pulls weekly project financial reports
  • Schedules and prepares materials for team meetings
  • Assists Project Management team as needed

Requirements:

  • Bachelor’s Degree
  • Strong organizational skills
  • Ability to prioritize tasks
  • Attention to detail
  • Ability to implement instructions from senior team members in a timely manner
  • Flexible work schedule
  • Proactive attitude
  • Ability to work in a fast-paced environment
  • Good written and verbal skills
  • Good interpersonal skills
  • Strong work ethic
  • Time management and multitasking skills
  • High-comfort level with technology
  • Proficient in Microsoft Word, Excel, PowerPoint and Adobe Acrobat

Responsibilities:

Creates copy for assigned projects
  • Creates a compelling narrative and story flow
  • Pulls through behavioral and strategic insights
  • Uses patient-centric language
  • Matches the tone and voice outlined in the brief, curriculum, and content map
  • Fulfills strategic plans provided by clients and project leadership teams
  • Develops copy that is aligned with appropriate references and is properly cited
  • Researches, analyzes, and interprets data from approved resources
  • Performs basic editing/proofreading on all copy, paying strict attention to details of the combined product of copy and art
  • Prepares materials for med-legal submission

Partners with Art Directors/Senior Art Directors

  • Provides cohesive copy and creative for client, in-house, and new business needs
  • Brainstorms and provides solutions
  • Identifies any inconsistencies or possible problems with respect to the incorporation of client comments

Proactively collaborates with

  • Behavioral and Strategy to ensure alignment and to pull through concepts
  • Project Management to understand assignments and deadlines
  • Account to ensure that brand goals are addressed

Promotes creativity

  • Gives and receives feedback constructively and thoughtfully
  • Works with senior staff to conceptualize and brainstorm innovative brand experiences
  • Presents work confidently
  • Provides rationale for content
  • Defends work in creative reviews

Requirements:

  • Demonstrates a talent for conceptualizing and writing copy that is behavioral and strategic, and that supports client goals
  • Partners with an Art Director to generate ideas and produce compelling copy that is aligned with the proposed design
  • Demonstrates the ability to incorporate behavioral concepts
  • Demonstrates ability to write digital and print
  • Possesses a flare for language, a passion for the written word, and the desire to learn and grow
  • Displays the ability to collaborate with behavioral science, strategy, technology, and account teams to seek additional guidance
  • Works well under tight deadlines and can juggle multiple jobs
  • Demonstrates a need for cognition and intellectual engagement

Description:

The Information Technology Internship offers an opportunity to gain hands-on experience and learn about desktop, network, and software application support in a dynamic agency environment.

Responsibilities:

The Information Technology Intern responsibilities may include (but are not limited to)
  • Compiling company security and compliance requirements
  • Providing basic troubleshooting and problem-solving issues related to email, file sharing, printer services, server connections, mobile devices, and computer/application password administration
  • Performing day-to-day work and basic configuration, installation, and deployments
  • Reviewing and implementing document procedures
  • Installing and supporting new and existing applications on various desktop and server platforms
  • Researching IT topics such as unusual bugs, viruses, malware, or other related issues

Requirements:

  • Familiarity with hardware and software installations or server administration
  • Knowledge of Microsoft Windows operating systems and the Microsoft Office Suite
  • Macintosh OS and Apple mobile iOS device familiarity
  • Flexible and adaptable
  • Willingness to take initiative
  • Must possess excellent written and verbal communication skills (communicate peer to peer and with management)

Description:

The Senior Account Executive (SAE) will collaborate with the various departments of MicroMass to move work through the agency on behalf of the client. The SAE will be responsible for implementing the defined multichannel CRM strategy that drives identified client deliverables. In addition, the SAE will lead and manage the client relationship and apply and speak to the fundamentals of evidence-based behavior change strategies throughout projects.

Responsibilities:

  • Day-to-day management on an assigned account
  • Build and manage successful relationships between MicroMass Communications and assigned clients
  • Be detail oriented, well organized, and have the ability to manage multiple tasks
  • Meet regularly with Creative Services/Technology Services/Project Manager to coordinate agency efforts on behalf of assigned clients/accounts
  • Have excellent verbal and written communication skills; be the client advocate by articulating their needs to the internal team to ensure brand strategy and project objectives are fully met
  • Drive preparation of client invoices, proposals, and marketing plans as requested by manager
  • Review and approve creative/production materials, copy, layouts, and production art, and coordinate client approval
  • Write appropriate client follow-up documents, including meeting/conference reports, change logs, etc
  • Partner with project management to oversee project timing and budget
  • Exceed client expectations and add value to the strategic and creative process

Requirements:

  • 2 to 3 years of relevant industry experience, including working knowledge of patient CRM programs
  • Manage development and execution of multichannel CRM programs, including acquisition and adherence Cadence/program flow
  • Email best practices, including both content-driven and delivery implications
  • Business rules
  • Data collection
  • Collaborate with external agency partners to ensure successful delivery of the CRM plan
  • Work with internal teams to ensure return on investment through KPIs and performance metrics
  • Bachelor’s degree in communications or marketing
  • Must possess excellent written, verbal, and public speaking/presentation skills
  • Highly organized and a self-starter
  • Strong work ethic
  • Must have a minimum of 3 years experience in pharmaceutical account management