Join Us

We’re looking for talented people like you.

Thank you for your interest in MicroMass Communications, Inc., an award-winning healthcare communications agency located in Cary, North Carolina.

We are behavior change specialists. Everyone—from our writers to web developers—plays a key role in developing solutions that have a powerful impact on the patients and providers we reach.

Our collaborative culture, our values, and our emphasis on training and growth help us deliver high-quality work. Our office atmosphere exudes energy, encourages individuality, and provides a fun and rewarding environment for our team.

Your specialized experience can help us reach new heights.

Come grow with us.

Current openings

Description:

In this high-profile role, the individual will interface directly with clients and MicroMass staff to design and optimize client solutions. The candidate must be a self-motivated team player who has excellent presentation and communication skills. The candidate must have account management experience within a pharmaceutical advertising agency and be able to direct a diverse team of professionals to develop a well-thought-out, strategically-driven program. We’re currently looking for candidates with familiarity in either the patient or HCP experience (both would be even better!)

Responsibilities:

  • Lead cross-functional teams in delivering marketing programs from ideation to execution
  • Direct the team to flawless execution, ensuring processes are being followed and that projects comply with regulatory requirements
  • Build and maintain successful relationships between MicroMass and key pharmaceutical clients
  • Review and manage project budgets
  • Understand client’s business, industry, competitors, key drivers, environment, etc.
  • Articulate client’s brand objectives and ensure they are incorporated into recommendations
  • Contribute to the development of the account growth plan for each client
  • Work closely with project managers to ensure timelines and resources align with client goals
  • Maintain overall responsibility for all assigned accounts including: clear communication of client needs to internal team and, strategy development in concert with MicroMass Strategic Services

Requirements:

  • Must have at least 5 to 7 years of experience managing pharmaceutical marketing accounts (including business experience in digital marketing across multiple channels)
  • Possess a passion for technology, emerging media, and the Internet; specific interactive strategy experience in relationship marketing and social media is strongly encouraged
  • Leadership: ideal candidate needs to be comfortable leading a diverse team, including other account staff, project managers, and creative and technology personnel of varying levels of seniority
  • Detail and process-oriented
  • Excellent communication skills with a strong sense of how work flows through an agency
  • Decision-making ability that will include assessing priorities, determining impact on timeliness, etc
  • Confident in acting as a contributor to a positive, innovative, collaborative, and cooperative work environment
  • Exceptional presentation and communication skills
  • Action and solution-oriented at all times
  • Bachelor’s degree in business or related healthcare/pharmaceutical-related field
  • Agency experience is required; experience in pharma and healthcare is strongly encouraged

Description:

Relocation to Raleigh, NC area required In this high-profile role, the individual will interface directly with clients and MicroMass Communications staff to design and optimize client solutions. Candidate must be a self-motivated team player who has excellent oral and written communication skills. Account management experience within a pharmaceutical advertising agency is preferred, as well as the ability to direct a diverse team of professionals to develop a well-thought-out, strategically-driven program.

Responsibilities:

  • Day-to-day management of assigned accounts and MicroMass account team
  • Collaborate with clients on strategic and tactical planning
  • Maintain and build successful relationships between MicroMass and key pharmaceutical clients
  • Identify and expand relationships with new revenue opportunities in assigned account
  • Review brand marketing plans and assess opportunities to integrate MicroMass’ solutions within overall brand strategies to enhance brand value
  • Responsible for all assigned accounts, including clear communication of client needs to internal team, strategy development in concert with MicroMass Strategic Services, financials, overseeing development, and implementation
  • Manage time and resources effectively to meet agency and client objectives

Requirements:

  • Must have 5 to 7 years of experience managing pharmaceutical marketing accounts with demonstrated expertise in managing RM campaigns and RM assignments targeting consumers
  • Leadership requirements: ideal candidate needs to be comfortable leading a diverse team, including other account staff, project managers, creative, and technology personnel of varying levels of seniority
  • Detail- and process-oriented; excellent communication skills with a strong sense of how work flows through an agency
  • Utilization of the team and agency processes to ensure the highest quality and timely delivery of work to “end user”
  • Decision-making ability that will include assessing priorities, impact on timeliness, etc.
  • Prior experience in working collaboratively with team members residing in different locations
  • Exceptional written and oral communication skills
  • Bachelor’s degree in business, healthcare, or pharmaceutical-related field
  • Experience working with brand managers in the pharmaceutical and OTC healthcare; strong consumer RM outside of healthcare is a plus
  • Account size: managed minimum of $1 million to $3 million
  • Segmentation marketing experience

Description:

Local Candidates Only

We are currently seeking an individual who brings a unique understanding of behavioral science. This should be someone who can turn a mountain of research and facts into compelling insights that can change patient or provider behavior. This individual needs to understand key behavioral insights, but more importantly, have the skill and creativity to apply these insights to the strategy and execution of health communication programs. We are looking for a candidate who is passionate about behavioral science and thrives in a fast-paced environment with a “whatever it takes” attitude. The behaviorist will help assess, plan, develop, and evaluate multichannel health education and marketing programs and materials.

Responsibilities:

  • Understand basic marketing concepts and be able to integrate behavioral science principles into marketing
  • Conduct literature reviews related to target audience/condition using medical, behavioral, and communication journals; interpret study results; determine key behavioral insights and evidence-based strategies that can change behavior
  • Assess needs of the target audience and determine the barriers and challenges that should be addressed in marketing and education programs
  • Develop communication plans (curriculums) for patient and physician marketing/education programs
  • Support primary/market research activities, including developing research instruments (discussion guides, surveys) and identifying actionable insights from research
  • Support internal teams in developing measurement plans and approaches to evaluate program effectiveness
  • Develop and lead behavioral science training to internal and external teams
  • Act as an internal resource to multidisciplinary teams regarding behavioral science and how it applies to the target audience, the condition, the treatments, etc
  • Communicate behavioral constructs/models to internal and external teams so they are easily understood

Requirements:

  • Advanced degree (master’s level or higher) in public health, health communications, psychology, or social sciences
  • Interest in applying health education/behavioral principles to marketing campaigns
  • Desire and ability to work in a flexible environment
  • Highly self-motivated and ability to be self-directed
  • Excellent interpersonal skills, with a high level of professionalism and the ability to collaborate and work in a multidisciplinary environment
  • Demonstrated leadership skills
  • Strong oral communication skills, including the ability to lead trainings and persuasively position behavioral science and its application to healthcare
  • Ability to work quickly and efficiently across multiple projects
  • Experience in conducting literature searches and in extracting/synthesizing important information
  • Experience in planning and implementing health communications programs utilizing behavioral concepts/strategies
  • Experience in understanding and applying behavior change strategies such as motivational interviewing, mindfulness, health coaching, cognitive behavioral techniques, etc
  • Excellent computer skills, including use of PowerPoint
  • Excellent organizational skills
  • Willingness to travel (varies from 5%-20%

Description:

The Digital Strategist will support healthcare clients and internal departments in developing behaviorally-driven and digitally-delivered marketing strategies to meet business objectives. This position will be a client-facing lead strategist role with responsibilities for multiple clients. The Digital Strategist will also contribute to new business development opportunities and thought leadership efforts within MicroMass.

Responsibilities:

  • Responsible for the successful development and management of digital and social media strategies and customer experiences for client brands
  • Lead the utilization of customer analytics, profiling, segmentation, user persona development, and other analytical techniques to drive significant gains around customer insights, retention, and loyalty
  • Conduct insights research to inform client solutions, including digital landscape analyses and market trend overviews, target insights and persona analyses, social media audits, and competitive overviews
  • Ensure all digital programs have clearly defined metrics to evaluate success and continuous, measurable improvement in client campaigns
  • Serve as strategic resource to internal departments and new business development to secure and deliver strategic service engagements
  • Collaborate with Creative and Technology departments on digital user experiences, information architecture, web design and related strategies
  • Maintain deep subject matter expertise, and proactively and persuasively deliver timely guidance on digital trends impacting clients’ business
  • Understand and champion the application of behavioral science insights, information and methods
  • Demonstrate a strong understanding of our client’s customers, their needs and behaviors

Requirements:

  • Bachelor’s degree (Master’s a plus)
  • 5+ years’ experience in a strategic marketing position, including significant relevant digital marketing experience
  • Experience with social media, digital media planning, search management and analytics tools and resources preferred
  • Experience with an agency that services the pharmaceutical industry or in an equivalent industry-side marketing management role
  • Familiar with emerging trends and technology
  • Leader and an advocate for creative digital solutions and applications
  • Knowledge of pharmaceutical marketing strategies and breadth of therapeutic expertise
  • A passion, understanding and appreciation for a fast paced environment. Must be able to multi-task and work well in a matrix organization
  • Track record of verifiable satisfied clients or significant strategic marketing accomplishments
  • Driven to succeed
  • Must possess excellent written, verbal and public speaking/presentation skills
  • Must be organized and self-motivated
  • Team-oriented

Description:

The Information Technology Internship offers an opportunity to gain hands-on experience and learn about desktop, network, and software application support in a dynamic agency environment.

Responsibilities:

The Information Technology Intern responsibilities may include (but are not limited to)
  • Compiling company security and compliance requirements
  • Providing basic troubleshooting and problem-solving issues related to email, file sharing, printer services, server connections, mobile devices, and computer/application password administration
  • Performing day-to-day work and basic configuration, installation, and deployments
  • Reviewing and implementing document procedures
  • Installing and supporting new and existing applications on various desktop and server platforms
  • Researching IT topics such as unusual bugs, viruses, malware, or other related issues
  • Cloud administration (AWS, Azure)
  • Database administration (MySQL)
  • Scripting languages (Perl, PHP, Shell, Python)
  • Automation (Ansible, Chef, Puppet)
  • Monitoring and auditing (Icinga, IDS, ELK, AV)

Requirements:

  • Currently working toward a Bachelor’s Degree in Computer Science, IST, or related field
  • Familiarity with hardware and software installations or server administration
  • Knowledge of Microsoft Windows operating systems and the Microsoft Office Suite
  • Macintosh OS and Apple mobile iOS device familiarity
  • Flexible and adaptable
  • Willingness to take initiative
  • Must possess excellent written and verbal communication skills (communicate peer to peer and with management)

Description:

This position is located in Cary, NC. This is not a remote position.

Responsibilities:

Responsibilities include, but are not limited to the following:
  • Develop and implement client marketing strategies to drive commercial objectives
  • Support and oversee execution of marketing strategies and tactics through multiple channels, with a strong emphasis on digital media
  • Support new business development, including prospecting efforts, outreach communications, solution ideation, and pitch participation
  • Provide thought leadership to clients and internal teams
  • Foster innovation in thinking and client deliverables
  • Collaborate with internal teams (Behavioral Services, Account Services, Creative Services, and Project Management) to develop coordinated plans to drive client objectives
  • Develop metrics and key performance indicators to ensure quality, timeliness, and cost-effectiveness
  • Implement plans with a focus on results and impact

Requirements:

  • Minimum of 10 years of total business experience, preferably with some agency experience
  • Minimum of 5 years of experience in healthcare marketing or communications experience
  • Demonstrated career progress focused on expanding engagement and driving innovation
  • Bachelor’s degree, preferably in marketing or a related business field
  • Experience developing successful healthcare marketing strategies and execution plans
  • Digital marketing expertise preferred with a focus on leveraging user insights, developing strategies into a digital tactical plan and, executing in a multiplatform ecosystem
  • Demonstrated management experience
  • Strong communication skills
  • Ability to present marketing and strategic plans to key client decision makers
  • Demonstrated leadership in a cross-functional, collaborative environment