Join Us

We’re looking for talented people like you.

Thank you for your interest in MicroMass Communications, Inc., an award-winning healthcare communications agency located in Cary, North Carolina.

We are behavior change specialists. Everyone—from our writers to web developers—plays a key role in developing solutions that have a powerful impact on the patients and providers we reach.

Our collaborative culture, our values, and our emphasis on training and growth help us deliver high-quality work. Our office atmosphere exudes energy, encourages individuality, and provides a fun and rewarding environment for our team.

Your specialized experience can help us reach new heights.

Come grow with us.

Current openings

MicroMass Communications, Inc. uses a third-party applicant tracking system. After clicking the “Apply Now” button below, you will be redirected to a recruiting.paylocity.com address to apply for the position.

Once your application is complete, you will receive a confirmation email from Paylocity stating that MicroMass has received your application. If MicroMass wishes to contact you about your candidacy for the position, a MicroMass HR representative will contact you from an “@micromass.com” email address to provide you with additional detail regarding the application process.

In the interest of keeping your personal data secure, if you are unsure about the validity of a request for your personal information, please verify that request with an independent source (eg, via phone, website).

MicroMass will never request personal banking information prior to your first day of employment.

Click here to learn more about Paylocity.

Description:

Relocation to Raleigh, NC area required In this high-profile role, the individual will interface directly with clients and MicroMass Communications staff to design and optimize client solutions. Candidate must be a self-motivated team player who has excellent oral and written communication skills. Account management experience within a pharmaceutical advertising agency is preferred, as well as the ability to direct a diverse team of professionals to develop a well-thought-out, strategically-driven program.

Responsibilities:

  • Day-to-day management of assigned accounts and MicroMass account team
  • Collaborate with clients on strategic and tactical planning
  • Maintain and build successful relationships between MicroMass and key pharmaceutical clients
  • Identify and expand relationships with new revenue opportunities in assigned account
  • Review brand marketing plans and assess opportunities to integrate MicroMass’ solutions within overall brand strategies to enhance brand value
  • Responsible for all assigned accounts, including clear communication of client needs to internal team, strategy development in concert with MicroMass Strategic Services, financials, overseeing development, and implementation
  • Manage time and resources effectively to meet agency and client objectives

Requirements:

  • Must have 5 to 7 years of experience managing pharmaceutical marketing accounts with demonstrated expertise in managing RM campaigns and RM assignments targeting consumers
  • Leadership requirements: ideal candidate needs to be comfortable leading a diverse team, including other account staff, project managers, creative, and technology personnel of varying levels of seniority
  • Detail- and process-oriented; excellent communication skills with a strong sense of how work flows through an agency
  • Utilization of the team and agency processes to ensure the highest quality and timely delivery of work to “end user”
  • Decision-making ability that will include assessing priorities, impact on timeliness, etc.
  • Prior experience in working collaboratively with team members residing in different locations
  • Exceptional written and oral communication skills
  • Bachelor’s degree in business, healthcare, or pharmaceutical-related field
  • Experience working with brand managers in the pharmaceutical and OTC healthcare; strong consumer RM outside of healthcare is a plus
  • Account size: managed minimum of $1 million to $3 million
  • Segmentation marketing experience

Description:

About MicroMass:
We are a full-service agency with 25 years of history supporting pharmaceutical and life science clients in optimizing patient outcomes through behavioral science. At MicroMass, we see behavior broadly— including what patients or providers think, feel, and do. We apply a unique combination of behavior-change strategies, compelling creative, and digital innovation to marketing that address the behavioral barriers that often get in the way of an optimal experience.

Who we are:
Our people and our culture are fundamental to our specialized approach. We not only understand behavior but are passionate about changing it. Together, we take a multidisciplinary approach to applying behavioral science. This helps us to create innovative solutions that get people to do more than buy a product—we get people to buy into a new way of thinking. We inspire and facilitate lasting behavior change. And that changes everything.

About the role:
We are seeking an Art Director to join our dynamic agency. THE Art Director is responsible for conceptualization and direction of all visual hallmarks and content integration produced to support client goals. In this role, he or she partners with Behavioral Copywriters to generate ideas, work with senior leadership, and ultimately produce final layouts. The Art Director will create tactical components synthesized from behavioral and creative elements based on the creative brief. This individual may also collaborate with various disciplines in behavioral science, strategy, technology, and account teams to seek additional guidance. You will play a major role in helping us to reach our goals through:

  • Developing engaging ideas as a member of the creative team under the leadership of the Associate Creative Director
  • Owning the visualization of concepts from sketches to layout throughout the entire process of a project: client approval, implementation, and final execution
  • Working in an open, fast-paced, collaborative environment with some pretty awesome people
  • Challenging team members to go outside of their comfort zone to get to those great ideas
  • Being resourceful and proactive in planning to meet the changing needs of the clients

Responsibilities:

Our future Art Director will:
  • Be a leader of your craft as a creative impact player that demonstrates a range of solutions including brand development, advertising, interactive design, and web-based materials
  • Bring positivity and motivation to their team
  • Resilient, confident and knows how to have fun
  • Inspires others to raise their level of commitment to do great work
  • Be passionate about our people and the work we do
  • Has worked with a variety of consumer and professional brands would be the dream
  • Sell their ideas to colleagues and clients with passion and persuasion, based on solid strategy and defensible rationale
  • Build relationships with other departments in the agency to foster a team approach and a philosophy to get the best work done
  • Have 3 to 5 years of experience in an advertising or direct marketing agency couple with pharmaceutical/healthcare, would be sweet

Requirements:

  • Must have 5 to 7 years of experience in an advertising or direct marketing agency
  • Your portfolio should reflect your role as a creative impact player, demonstrated by a range of solutions including brand development, advertising, package design, and web-based materials
  • Ability to generate great ideas in a hands-on environment
  • Inspire others to raise their level of commitment to great work
  • Build strong relationships with other departments in the agency to foster a team approach and a philosophy to get the work done
  • Demonstrate a strategic understanding of the client’s business objectives through your work
  • Sell your ideas to colleagues and clients with passion and persuasion, based on solid strategy and defensible rationale
  • Show your versatility. Experience working with a variety of consumer and professional brands is a plus
  • Remain self-confident. Showcase your ability to build comfortable and effective relationships in a collaborative team environment
Why MicroMass:
As a fast-growing agency in a highly competitive market, hiring the right talent makes all the difference.  At MicroMass we understand that changing lives takes time, commitment and talent.  We value collaboration and diversity of thought and we rely on the power of behavioral science fueled by our imaginations.  At our core we believe that changing the lives for our clients and our community is possible.

Our Core Values:
No one is here by mistake.
Curiosity is the cure for stagnation.
Good ideas can be great when we challenge each other to go further.
You can be bold because behavioral science has your back.
Patients are waiting – we can’t.
Smart people, strong family, shared purpose.

Description:

The Digital Strategist will support healthcare clients and internal departments in developing behaviorally-driven and digitally-delivered marketing strategies to meet business objectives. This position will be a client-facing lead strategist role with responsibilities for multiple clients. The Digital Strategist will also contribute to new business development opportunities and thought leadership efforts within MicroMass.

Responsibilities:

  • Responsible for the successful development and management of digital and social media strategies and customer experiences for client brands
  • Lead the utilization of customer analytics, profiling, segmentation, user persona development, and other analytical techniques to drive significant gains around customer insights, retention, and loyalty
  • Conduct insights research to inform client solutions, including digital landscape analyses and market trend overviews, target insights and persona analyses, social media audits, and competitive overviews
  • Ensure all digital programs have clearly defined metrics to evaluate success and continuous, measurable improvement in client campaigns
  • Serve as strategic resource to internal departments and new business development to secure and deliver strategic service engagements
  • Collaborate with Creative and Technology departments on digital user experiences, information architecture, web design and related strategies
  • Maintain deep subject matter expertise, and proactively and persuasively deliver timely guidance on digital trends impacting clients’ business
  • Understand and champion the application of behavioral science insights, information and methods
  • Demonstrate a strong understanding of our client’s customers, their needs and behaviors

Requirements:

  • Bachelor’s degree (Master’s a plus)
  • 5+ years’ experience in a strategic marketing position, including significant relevant digital marketing experience
  • Experience with social media, digital media planning, search management and analytics tools and resources preferred
  • Experience with an agency that services the pharmaceutical industry or in an equivalent industry-side marketing management role
  • Familiar with emerging trends and technology
  • Leader and an advocate for creative digital solutions and applications
  • Knowledge of pharmaceutical marketing strategies and breadth of therapeutic expertise
  • A passion, understanding and appreciation for a fast paced environment. Must be able to multi-task and work well in a matrix organization
  • Track record of verifiable satisfied clients or significant strategic marketing accomplishments
  • Driven to succeed
  • Must possess excellent written, verbal and public speaking/presentation skills
  • Must be organized and self-motivated
  • Team-oriented

Description:

About MicroMass:
We are a full-service agency with 25 years of history supporting pharmaceutical and life science clients in optimizing patient outcomes through behavioral science. At MicroMass, we see behavior broadly— including what patients or providers think, feel, and do. We apply a unique combination of behavior-change strategies, compelling creative, and digital innovation to marketing that address the behavioral barriers that often get in the way of an optimal experience.

Who we are:
Our people and our culture are fundamental to our specialized approach. We not only understand behavior but are passionate about changing it. Together, we take a multidisciplinary approach to applying behavioral science. This helps us to create innovative solutions that get people to do more than buy a product—we get people to buy into a new way of thinking. We inspire and facilitate lasting behavior change. And that changes everything.

About the role:
We are seeking an Executive Vice President to join our dynamic agency. You will play a major role in helping us to reach our goals through

  • Driving engagement across the agency
  • Securing sustainable and profitable growth by serving as a company ambassador
  • Partnering with leadership to ensure a constant new business pipeline by pursuing opportunities with potential clients
  • Collaborating with leadership on new and creative ways to advance our position in the marketplace
  • Staying ahead of the rapidly evolving developments in communications and marketing to inform ongoing growth of agency capabilities

Requirements:

Our future leader will:

  • Be exceptionally dynamic, confident, thoughtful, motivating, and fun
  • Care about our people
  • Bring inspiration daily
  • Dream with us to provide vision and clear strategic focus to the business
  • Know agency life and how to move in the pharma/healthcare marketplace
  • Help to lead the evolution of the agency while maintaining a competitive edge in the marketplace
  • Possess an entrepreneurial spirit and create innovative solutions with clients that reinforce our reputation in the market as an ideal healthcare marketing partner
  • Drive employee engagement and help to lead a growing 100+ person agency
  • Have a proven track record for building and managing high-performance teams
  • Lead and coach the senior management team to ensure that they are fully empowered to fulfill and execute their roles and are able to support and inspire their teams
  • Provide high-level counsel to top-tier clients while assisting an internal team in satisfying client needs
  • Identify and attract talent across all levels; retain and develop our people through mentoring, motivation, feedback, and learning opportunities
  • Drive cross-office and cross-practice collaboration to ensure clients have access to the best people and services, collaborating closely with other leaders throughout our broader network as necessary
  • Have a demonstrated track record of transformational business change…this is essential
  • Innovate and leverage the capabilities of a multidisciplinary team to develop and operationalize creative solutions that align with industry practices

Why MicroMass:
As a fast-growing agency in a highly competitive market, hiring the right talent makes all the difference. At MicroMass, we understand that changing lives takes time, commitment, and talent. We value collaboration and diversity of thought, and we rely on the power of behavioral science fueled by our imaginations. At our core, we believe that changing lives for our clients and our community is possible.

Our Core Values:
No one is here by mistake.
Curiosity is the cure for stagnation.
Good ideas can be great when we challenge each other to go further.
You can be bold because behavioral science has your back.
Patients are waiting—we can’t.
Smart people, strong family, shared purpose.

Description:

About MicroMass:
We are a full-service agency with 25 years of history supporting pharmaceutical and life science clients in optimizing patient outcomes through behavioral science. At MicroMass, we see behavior broadly— including what patients or providers think, feel, and do. We apply a unique combination of behavior-change strategies, compelling creative, and digital innovation to marketing that address the behavioral barriers that often get in the way of an optimal experience.

Who we are:
Our people and our culture are fundamental to our specialized approach. We not only understand behavior but are passionate about changing it. Together, we take a multidisciplinary approach to applying behavioral science. This helps us to create innovative solutions that get people to do more than buy a product—we get people to buy into a new way of thinking. We inspire and facilitate lasting behavior change. And that changes everything.

About the role:
We are seeking a Senior Account Executive to join our dynamic agency. You will play a major role in helping us to reach our goals as you:

  • Conduct the day-to-day management of assigned accounts and internal MicroMass team
  • Build and manage successful relationships between MicroMass Communications and assigned clients
  • Meet regularly with Creative Services/Technology Services/Project Manager to coordinate agency efforts on behalf of assigned clients/accounts
  • Maintain responsible for all assigned accounts, including clear communication of client needs to internal team, strategy development in concert with MicroMass Strategic Services, financials, overseeing development, and implementation
  • Write appropriate client follow-up documents, including meeting/conference reports, change logs, etc
  • Partner with project management to oversee project timing and budget
  • Manage time and resources effectively to meet agency and client objectives
  • Exceed client expectations and add value to the strategic and creative process

Responsibilities:

Our future Senior Account Executive will:
  • Be a highly organized self-starter with a passion for our people, our clients and the work we do
  • Collaborate positively in an innovative and cooperative work environment
  • Possess a passion for technology, emerging media; specific interactive strategy experience in relationship marketing and social media is the dream
  • Be a team player that advocates for their team and understands their client needs
  • Know and love agency life and understand how to move in the pharma/healthcare marketplace
  • Be solution oriented at all times
  • Have the decision-making ability to assess priorities, impact on timeliness, etc.
  • Be extremely detail and process oriented with excellent written and oral communication skills
  • Have a bachelor’s degree in business, communications or marketing, or related field
  • Have 2-3 years of experience of relevant industry experience, including working knowledge of patient CRM programs (pharmaceutical account management experience a plus)
Why MicroMass?
As a fast-growing agency in a highly competitive market, hiring the right talent makes all the difference.  At MicroMass we understand that changing lives takes time, commitment and talent.  We value collaboration and diversity of thought and we rely on the power of behavioral science fueled by our imaginations.  At our core we believe that changing the lives for our clients and our community is possible.

Our Core Values:
No one is here by mistake. Curiosity is the cure for stagnation. Good ideas can be great when we challenge each other to go further You can be bold because behavioral science has your back. Patients are waiting – we can’t. Smart people, strong family, shared purpose.

Description:

This position is located in Cary, NC. This is not a remote position.

Responsibilities:

Responsibilities include, but are not limited to the following:
  • Develop and implement client marketing strategies to drive commercial objectives
  • Support and oversee execution of marketing strategies and tactics through multiple channels, with a strong emphasis on digital media
  • Support new business development, including prospecting efforts, outreach communications, solution ideation, and pitch participation
  • Provide thought leadership to clients and internal teams
  • Foster innovation in thinking and client deliverables
  • Collaborate with internal teams (Behavioral Services, Account Services, Creative Services, and Project Management) to develop coordinated plans to drive client objectives
  • Develop metrics and key performance indicators to ensure quality, timeliness, and cost-effectiveness
  • Implement plans with a focus on results and impact

Requirements:

  • Minimum of 10 years of total business experience, preferably with some agency experience
  • Minimum of 5 years of experience in healthcare marketing or communications experience
  • Demonstrated career progress focused on expanding engagement and driving innovation
  • Bachelor’s degree, preferably in marketing or a related business field
  • Experience developing successful healthcare marketing strategies and execution plans
  • Digital marketing expertise preferred with a focus on leveraging user insights, developing strategies into a digital tactical plan and, executing in a multiplatform ecosystem
  • Demonstrated management experience
  • Strong communication skills
  • Ability to present marketing and strategic plans to key client decision makers
  • Demonstrated leadership in a cross-functional, collaborative environment