Join Us

We’re looking for talented people like you.

Thank you for your interest in MicroMass Communications, Inc., an award-winning healthcare communications agency located in Cary, North Carolina.

We are behavior change specialists. Everyone—from our writers to web developers—plays a key role in developing solutions that have a powerful impact on the patients and providers we reach.

Our collaborative culture, our values, and our emphasis on training and growth help us deliver high-quality work. Our office atmosphere exudes energy, encourages individuality, and provides a fun and rewarding environment for our team.

Your specialized experience can help us reach new heights.

Come grow with us.

Current openings

Description:

The Account Executive (AE) will collaborate with the various departments of MicroMass to move work through the agency on behalf of the client. This includes meeting with directors of Creative, Strategic, and Technology Services, as well as a large Account team. The AE will interact with multiple agency offices and teams at MicroMass, and with contacts on the client side. The AE will be responsible for project implementation after strategy and client scope approval. In addition, the AE will learn the fundamentals of evidence-based behavior change strategies to implement throughout projects. This role also includes understanding the organic growth fundamentals for existing clients.

Responsibilities:

  • Day-to-day management on an assigned account
  • Day-to-day management of a campaign within a particular account
  • Build and manage successful relationships between MicroMass and assigned clients
  • Be a team leader that takes initiative and helps support the Account and the agency
  • Be detail oriented, well organized, and have the ability to manage multiple tasks
  • Support multi-disciplinary and account team members based on internal and client needs
  • Meet regularly with Creative Services/Technology Services/Project Management to coordinate agency efforts on behalf of assigned clients/accounts
  • Have excellent verbal and written communication skills; be the client advocate by articulating their needs to the internal team effectively to ensure brand strategy and project objectives are fully met
  • Support manager in preparation of client invoices, proposals, and marketing plans
  • Validate and review creative/production materials, copy, layouts, and production art, and coordinate client approval
  • Write appropriate client follow-up documents, including meeting/conference reports, change logs, etc
  • Work effectively in a team environment
  • Partner with Project Management to oversee project timing and budget
  • Oversee the development of materials/projects through successful completion
  • Exceed client expectations and add value to the strategic and creative process

Requirements:

  • Bachelor’s degree in communications or marketing
  • Must possess excellent written, verbal, and public speaking/presentation skills
  • Highly organized and a self-starter
  • Strong work ethic
  • Must have 1 to 3 years of experience in pharmaceutical account management or relevant marketing/account management experience
  • Preference for candidates with a demonstrated expertise in either a traditional consumer healthcare, RM, or interactive agency

Description:

The Assistant Project Manager position is an entry-level position that will support our Senior Project Managers. This role will help to keep projects moving through the agency, which includes routing work for review according to internal and external process, handling submissions for client and medical/legal review, setting up meetings, and managing project timelines and budgets. The Assistant Project Manager is part of the Project Management team. This team is responsible for coordinating timelines, budgets, resources, and processes to take projects from concept through implementation. The project management team works with all internal departments (creative, technology, strategy, account, and behavioral services) during the life of a project. The Assistant Project Manager position is the training ground for Project Manager.

Responsibilities:

  • Organizes and manages client legal submissions per guidelines and agency process, which includes: Training and extensive knowledge on multiple submission platforms Understanding assets delivered by creative team to prepare for submission (references, citations, claims, and coordinating with project teams)
  • Maintains electronic job folders based on established procedures
  • Routes projects through agency for review and sign-off via Proof HQ platform
  • Maintains jobs in Workamajig, which includes opening and closing projects, updating tasks, uploading files, etc
  • Pulls weekly project financial reports
  • Schedules and prepares materials for team meetings
  • Assists Senior Project Managers and project management team as needed

Requirements:

  • Bachelor’s Degree
  • Strong organizational skills
  • Ability to prioritize tasks
  • Attention to detail
  • Ability to implement instructions from senior team members in a timely manner
  • Flexible work schedule
  • Proactive attitude
  • Ability to work in a fast-paced environment
  • Good written and verbal skills
  • Good interpersonal skills
  • Strong work ethic
  • Time management and multitasking skills
  • High-comfort level with technology
  • Proficient in Microsoft Word, Excel, PowerPoint and Adobe Acrobat

Description:

Local Candidates Only

We are currently seeking an individual who brings a unique understanding of behavioral science. This should be someone who can turn a mountain of research and facts into compelling insights that can change patient or provider behavior. This individual needs to understand key behavioral insights, but more importantly, have the skill and creativity to apply these insights to the strategy and execution of health communication programs. We are looking for a candidate who is passionate about behavioral science and thrives in a fast-paced environment with a “whatever it takes” attitude. The behaviorist will help assess, plan, develop, and evaluate multichannel health education and marketing programs and materials.

Responsibilities:

  • Understand basic marketing concepts and be able to integrate with behavioral science principles
  • Conduct literature reviews related to target audience/condition using medical, behavioral, and communication journals, interpret study results, and determine key behavioral insights
  • Assess needs of the target audience and determine relevant behavior change strategies that can be incorporated into marketing and education programs
  • Conduct competitive analysis of programs (including healthcare marketing programs, behavioral interventions, etc.)
  • Develop communication plans (curricula) for patient and physician marketing/education programs
  • Participate in the following primary/market research activities:
    • Outlining research objectives
    • Developing research instruments (ie, discussion guides, surveys)
    • Assisting with analysis of qualitative data
    • Summarizing key findings/insights from market research
  • Lead internal teams in developing measurement plans and approaches to evaluate program effectiveness
  • Act as an internal resource to multidisciplinary teams regarding the target audience, the condition, the treatments, etc
  • Communicate behavioral constructs/models to internal and external teams in a simple manner

Requirements:

  • Advanced degree (master’s level or higher) in public health, health communications, psychology, or social sciences
  • Interest in applying health education/behavioral principles to marketing campaigns
  • Desire and ability to work in a flexible environment
  • Highly self-motivated and ability to be self-directed
  • Ability to collaborate and work in a multidisciplinary environment
  • Demonstrated leadership skills
  • Strong verbal, research, and writing skills
  • Experience in conducting literature searches and in extracting/synthesizing important information
  • Experience in planning and implementing health communications programs utilizing behavioral concepts/strategies
  • Experience in understanding and applying behavior change strategies, such as motivational interviewing, shared decision-making, health coaching, cognitive behavioral techniques, etc (not required, but a plus)
  • Excellent computer skills, including use of PowerPoint
  • Excellent organizational skills

Description:

The Digital Strategist will support healthcare clients and internal departments in developing behaviorally-driven and digitally-delivered marketing strategies to meet business objectives. This position will be a client-facing lead strategist role with responsibilities for multiple clients. The Digital Strategist will also contribute to new business development opportunities and thought leadership efforts within MicroMass.

Responsibilities:

  • Responsible for the successful development and management of digital and social media strategies and customer experiences for client brands
  • Lead the utilization of customer analytics, profiling, segmentation, user persona development, and other analytical techniques to drive significant gains around customer insights, retention, and loyalty
  • Conduct insights research to inform client solutions, including digital landscape analyses and market trend overviews, target insights and persona analyses, social media audits, and competitive overviews
  • Ensure all digital programs have clearly defined metrics to evaluate success and continuous, measurable improvement in client campaigns
  • Serve as strategic resource to internal departments and new business development to secure and deliver strategic service engagements
  • Collaborate with Creative and Technology departments on digital user experiences, information architecture, web design and related strategies
  • Maintain deep subject matter expertise, and proactively and persuasively deliver timely guidance on digital trends impacting clients’ business
  • Understand and champion the application of behavioral science insights, information and methods
  • Demonstrate a strong understanding of our client’s customers, their needs and behaviors

Requirements:

  • Bachelor’s degree (Master’s a plus)
  • 5+ years’ experience in a strategic marketing position, including significant relevant digital marketing experience
  • Experience with social media, digital media planning, search management and analytics tools and resources preferred
  • Experience with an agency that services the pharmaceutical industry or in an equivalent industry-side marketing management role
  • Familiar with emerging trends and technology
  • Leader and an advocate for creative digital solutions and applications
  • Knowledge of pharmaceutical marketing strategies and breadth of therapeutic expertise
  • A passion, understanding and appreciation for a fast paced environment. Must be able to multi-task and work well in a matrix organization
  • Track record of verifiable satisfied clients or significant strategic marketing accomplishments
  • Driven to succeed
  • Must possess excellent written, verbal and public speaking/presentation skills
  • Must be organized and self-motivated
  • Team-oriented

Description:

The Help Desk/System Administrator will be responsible for desktop, server, network, and software application support in a dynamic agency environment. This position will coordinate with a variety of interdisciplinary teams and users.

Responsibilities:

The Help Desk/System Administrator responsibilities include but are not limited to:
  • Comply with company help desk, security, and compliance requirements
  • Troubleshoot and solve issues related to e-mail, file sharing, printer services, server connections, mobile devices, and computer/application password administration
  • Perform configurations, installations, deployments, backups, patches, and upgrades on various desktop/server platforms
  • Implement and refine administrative, technical, and physical security controls
  • Perform periodic technical assessments and reviews
  • Conduct research on IT topics such as bugs, viruses, malware, etc.
  • Document procedures, processes, and technical specifications
Required attributes:
  • Help desk and security minded
  • Flexible and adaptable
  • Willing to take initiative
  • Excellent written and verbal communication skills (peer-to-peer and with management)
Required skill(s):
  • Approximately 3 years of help desk/system administration experience
  • Laptop/desktop administration (Windows, Mac)
Preferred skill(s):
  • Server administration (Windows, Linux, ESXi, VM)
  • Network administration (LAN, wireless)
Other skills/knowledge:
  • Mobile administration (iOS, MDM)
  • Cloud administration (AWS, Azure)
  • Database administration (MySQL)
  • Scripting languages (Perl, PHP, Shell, Python)
  • Automation (Ansible, Chef, Puppet)
  • Monitoring and auditing (Icinga, IDS, ELK, AV)

Description:

Project managers are the driving force at MicroMass Communications. As the internal point of contact for all projects, project managers serve as operational partners with the account team, and are the liaisons for the entire development team (strategic Services, creative Services, technology Services, operations, accounting, and administration). They oversee and manage the end-to-end development of projects, according to established business processes.

The ideal candidate must have the following qualifications:

  • Agency and/or pharmaceutical marketing project management experience
  • Proven ability to manage multiple timeline-driven projects simultaneously
  • Must be able to talk through the process of creating timelines, project scope/schedule while ensuring deliverables are met to client satisfaction

Responsibilities:

  • Know the project scope, details, and status at all times. Interact with the internal team to determine project feasibility based on scope and timing
  • Identify and prevent possible risks that may affect projects
  • Understand the nature of the work performed by each MicroMass department (who does what, when, and how long it takes)
  • Craft initial and ongoing project milestones for MicroMass, clients, and vendor/agency partners
  • Create, update, and maintain detailed project schedules and ensure that all deadlines are met according to the schedule
  • Oversee and manage end-to-end development of projects according to established business processes
  • Verify that project deliverables are within the project scope and exceed the expected quality standards, ensuring quality from beginning to end
  • Participate in account planning, providing the execution strategy (pricing, deliverables, and timing) for all projects
  • Be a strong spokesperson and advocate for the entire team
  • Present MicroMass’ capabilities and processes internally and externally based on knowledge of who does what, when, and how long execution takes
  • Manage the vendor/agency partner relationship in terms of execution and deliverables
  • Function as the first point of contact in securing appropriate internal and external resources for existing projects
  • Plan an integral role in all decisions regarding project resources, budgets, process, and schedules
  • Be an active listener who brings project teams together to creatively solve challenges associated with project scope, timelines, and deliverables
  • Provide internal check by verifying acceptable quality levels before deliverables are routed internally to the account team
  • Build rapport with internal development team, outside vendors, agency partners and, the client in order to meet project deadlines
  • Balance project schedules, deliverables, and resource needs for existing and new client/internal projects
  • Work with department managers and other project managers to identify and secure project resources
  • Provide project status for both internal and external teams
  • Develop estimate for hours and out-of-pocket expenses for new projects
  • Monitor budgets for existing projects

Requirements:

  • 3 to 5 years of project management experience
  • Agency experience and/or pharmaceutical marketing project management experience
  • Experience managing a project size of $1M to $4M
  • Experience managing a team size of 10 to 15 including, but not limited to strategic services, creative services, technology services, event planning, print production, and finance
  • Experience using MS Project
  • Success motivating teams to make decisions and commit to deadlines and deliverables
  • Experience working with multiple vendors, managing their timelines and needs
  • Experience leading process-improvement efforts
  • Good written and verbal skills
  • Excellent Excel skills
  • Ability to work in a fast-paced environment
  • Organized, self-starter
  • Good interpersonal skills
  • Must be a team player and possess a strong work ethic

Description:

The Senior Account Executive (SAE) will collaborate with the various departments of MicroMass to move work through the agency on behalf of the client. The SAE will be responsible for implementing the defined multichannel CRM strategy that drives identified client deliverables. In addition, the SAE will lead and manage the client relationship and apply and speak to the fundamentals of evidence-based behavior change strategies throughout projects.

Responsibilities:

  • Day-to-day management on an assigned account
  • Build and manage successful relationships between MicroMass Communications and assigned clients
  • Be detail oriented, well organized, and have the ability to manage multiple tasks
  • Meet regularly with Creative Services/Technology Services/Project Manager to coordinate agency efforts on behalf of assigned clients/accounts
  • Have excellent verbal and written communication skills; be the client advocate by articulating their needs to the internal team to ensure brand strategy and project objectives are fully met
  • Drive preparation of client invoices, proposals, and marketing plans as requested by manager
  • Review and approve creative/production materials, copy, layouts, and production art, and coordinate client approval
  • Write appropriate client follow-up documents, including meeting/conference reports, change logs, etc
  • Partner with project management to oversee project timing and budget
  • Exceed client expectations and add value to the strategic and creative process

Requirements:

  • 2 to 3 years of relevant industry experience, including working knowledge of patient CRM programs
  • Manage development and execution of multichannel CRM programs, including acquisition and adherence Cadence/program flow
  • Email best practices, including both content-driven and delivery implications
  • Business rules
  • Data collection
  • Collaborate with external agency partners to ensure successful delivery of the CRM plan
  • Work with internal teams to ensure return on investment through KPIs and performance metrics
  • Bachelor’s degree in communications or marketing
  • Must possess excellent written, verbal, and public speaking/presentation skills
  • Highly organized and a self-starter
  • Strong work ethic
  • Must have a minimum of 3 years experience in pharmaceutical account management

Description:

The Senior Art Director (Sr. AD) is responsible for creating compelling visual content from inception through production. The Sr. AD must work closely with the Behavioral Copywriter/Sr. Behavioral Copywriter from the onset of a project through deployment to assure that the creative output aligns with the strategy. In this role, the Senior Art Director will communicate and ideate with the Associate Creative Director-Art/Group Associate Creative Director-Art.

The individual in this position is able to translate client and user needs into designs that are innovative and emotionally engaging. With a breadth of expertise, he or she is able to develop creative solutions for a wide range of clients across a broad range of media, including advertising, identity, interactive design, and collateral. This individual may also collaborate with various disciplines in the Behavioral Science, Strategy, Technology, and Account teams to seek additional guidance.

The ideal candidate must have the following qualifications:

  • AProven ability to perform basic animation techniques in After Effects or Premier
  • Understanding of best practices for responsive web design and ability to provide examples of web work optimized for mobile
  • Knowledge of UI/UX for interactive experiences and ability to demonstrate basic UX principles via web, app, or wireframe sample

Responsibilities:

  • Partners with Behavioral Copywriter/Senior Behavioral Copywriter and proactively collaborates to provide creative for client, in-house, and new business needs
  • Works with and mentors Art Directors and interns to develop their abilities
  • Collaborates with Studio, providing any instruction and specifications (colors, fonts, paper, sizes, etc) required to smoothly complete production of approved design
  • Designs according to strategic plans provided by clients and project leadership teams
  • Presents work, provides design rationale, and defends work in creative reviews
  • Is able to articulate the benefits of the creative approach, including how strategy and behavioral are integrated
  • Solid presentation skills: internally and occasionally externally to clients
  • Works with senior staff to conceptualize and brainstorm innovative brand experiences
  • Utilizes strong digital acumen in design and development phases
  • Understands and pulls behavioral approaches through various applications
  • Maintains and promotes design consistency of look, tone, and feel to project parameters
  • Produces work within defined technical and functional specs
  • Works well under tight deadlines and is able to juggle multiple jobs at once
  • Notifies manager of major shifts in project direction and general availability
  • Strives to stay current in level of knowledge and abilities

Requirements:

  • Must be fluent in motion graphics; proficiency with Premier and After Effects preferred
  • Must have experience working with social media platforms and building interactive websites
  • Must have 7 years of experience in an advertising or direct marketing agency
  • Portfolio should reflect your role as a creative impact player, demonstrated by a range of solutions including brand development, advertising, package design, and web-based materials

  • Ability to generate great ideas in a hands-on environment
  • Inspire others to raise their level of commitment to great work
  • Build strong relationships with other departments in the agency to foster a team approach and a philosophy to get the work done
  • Demonstrate a strategic understanding of the client’s business objectives through your work
  • Sell your ideas to colleagues and clients with passion and persuasion, based on solid strategy and defensible rationale
  • Show your versatility. Experience working with a variety of consumer and professional brands is a plus
  • Remain self-confident. Showcase your ability to build comfortable and effective relationships in a collaborative team environment

Responsibilities:

Creates copy for assigned projects
  • Takes a lead role in creating and writing behavioral, strategic copy
  • Communicates and reviews content with the Associate Creative Director-Behavioral Content/Group Associate Creative Director-Behavioral Content to ensure that behavioral concepts are pulled through and align with client goals
  • Creates a compelling narrative and story flow
  • Gives and receives feedback constructively and thoughtfully
  • Ensures pull through of behavioral and strategic insights
  • Ensures that copy Is patient centric:
    Matches the tone and voice outlined in the brief, curriculum, and outline/content map
    Fulfills strategic plans provided by clients and project leadership teams
    Is aligned to appropriate references and is properly cited
  • Researches, analyzes, and interprets data from approved resources
  • Performs basic proofreading/editing on all copy, paying strict attention to details of the combined product of copy and art
  • Prepares materials for med-legal submission
  • Maintains a consistently high standard of writing with minimal supervision
Partners with Art Directors and Senior Art Directors
  • Provides cohesive copy and creative content for client, in-house, and new business needs
  • Brainstorms and provides solutions
  • Identifies any inconsistencies or possible issues in regard to the incorporation of client comments
Proactively collaborates with
  • Behavioral and Strategy to ensure alignment and pull through
  • Project Management to understand assignments and deadlines
  • Account to ensure that brand goals are addressed
Promotes creativity a and high standard of writing
  • Works with and mentors Behavioral Copywriters to develop their abilities and elevate their writing
  • Works with senior staff to conceptualize and brainstorm innovative brand experiences
  • Presents work confidently
  • Provides copy rationale
  • Defends work in creative reviews

Requirements:

  • Demonstrates a talent for conceptualizing and writing copy that is behavioral and strategic and that supports client goals
  • Takes a leadership role with the Art Director to generate ideas and produce compelling copy that is aligned to the proposed design
  • Demonstrates an understanding of client needs and an ability to write to behavioral concepts
  • Demonstrates the ability to write both digital and print materials
  • Possesses a flare for language, a passion for the written word, and the desire to learn and grow
  • Displays the ability to collaborate with various disciplines in the Behavioral Science, Strategy, Technology, and Account teams to seek additional guidance
  • Works well under tight deadlines and is able to juggle multiple jobs at once
  • Demonstrates the need for cognition and intellectual engagement
  • Shows the ability to mentor and guide other writers
  • Understands marketing and medical regulatory issues related to correct/allowable copy usage and references copy appropriately

Description:

This position is located in Cary, NC. This is not a remote position.

Responsibilities:

Responsibilities include, but are not limited to the following:
  • Develop and implement client marketing strategies to drive commercial objectives
  • Support and oversee execution of marketing strategies and tactics through multiple channels, with a strong emphasis on digital media
  • Support new business development, including prospecting efforts, outreach communications, solution ideation, and pitch participation
  • Provide thought leadership to clients and internal teams
  • Foster innovation in thinking and client deliverables
  • Collaborate with internal teams (Behavioral Services, Account Services, Creative Services, and Project Management) to develop coordinated plans to drive client objectives
  • Develop metrics and key performance indicators to ensure quality, timeliness, and cost-effectiveness
  • Implement plans with a focus on results and impact

Requirements:

  • Minimum of 10 years of total business experience, preferably with some agency experience
  • Minimum of 5 years of experience in healthcare marketing or communications experience
  • Demonstrated career progress focused on expanding engagement and driving innovation
  • Bachelor’s degree, preferably in marketing or a related business field
  • Experience developing successful healthcare marketing strategies and execution plans
  • Digital marketing expertise preferred with a focus on leveraging user insights, developing strategies into a digital tactical plan and, executing in a multiplatform ecosystem
  • Demonstrated management experience
  • Strong communication skills
  • Ability to present marketing and strategic plans to key client decision makers
  • Demonstrated leadership in a cross-functional, collaborative environment