Join Us

We’re looking for talented people like you.

Thank you for your interest in MicroMass Communications, Inc., an award-winning healthcare communications agency located in Cary, North Carolina.

We are behavior change specialists. Everyone—from our writers to web developers—plays a key role in developing solutions that have a powerful impact on the patients and providers we reach.

Our collaborative culture, our values, and our emphasis on training and growth help us deliver high-quality work. Our office atmosphere exudes energy, encourages individuality, and provides a fun and rewarding environment for our team.

Your specialized experience can help us reach new heights.

Come grow with us.

Current openings

Description:

Relocation to Raleigh, NC area required In this high-profile role, the individual will interface directly with clients and MicroMass Communications staff to design and optimize client solutions. Candidate must be a self-motivated team player who has excellent oral and written communication skills. Account management experience within a pharmaceutical advertising agency is preferred, as well as the ability to direct a diverse team of professionals to develop a well-thought-out, strategically-driven program.

Responsibilities:

  • Day-to-day management of assigned accounts and MicroMass account team
  • Collaborate with clients on strategic and tactical planning
  • Maintain and build successful relationships between MicroMass and key pharmaceutical clients
  • Identify and expand relationships with new revenue opportunities in assigned account
  • Review brand marketing plans and assess opportunities to integrate MicroMass’ solutions within overall brand strategies to enhance brand value
  • Responsible for all assigned accounts, including clear communication of client needs to internal team, strategy development in concert with MicroMass Strategic Services, financials, overseeing development, and implementation
  • Manage time and resources effectively to meet agency and client objectives

Requirements:

  • Must have 5 to 7 years of experience managing pharmaceutical marketing accounts with demonstrated expertise in managing RM campaigns and RM assignments targeting consumers
  • Leadership requirements: ideal candidate needs to be comfortable leading a diverse team, including other account staff, project managers, creative, and technology personnel of varying levels of seniority
  • Detail- and process-oriented; excellent communication skills with a strong sense of how work flows through an agency
  • Utilization of the team and agency processes to ensure the highest quality and timely delivery of work to “end user”
  • Decision-making ability that will include assessing priorities, impact on timeliness, etc.
  • Prior experience in working collaboratively with team members residing in different locations
  • Exceptional written and oral communication skills
  • Bachelor’s degree in business, healthcare, or pharmaceutical-related field
  • Experience working with brand managers in the pharmaceutical and OTC healthcare; strong consumer RM outside of healthcare is a plus
  • Account size: managed minimum of $1 million to $3 million
  • Segmentation marketing experience

Description:

The Digital Media Strategist will support healthcare clients and internal departments in delivering behaviorally-based digital marketing and social media strategies. This position will be responsible for supporting and maintaining user engagement through compelling, creative storytelling on multiple digital channels with an emphasis on social media. The successful candidate will have a history of planning content strategies and managing social media presence for businesses, a deep understanding of established and emerging social media platforms, and the ability to put creative ideas into action.

Responsibilities:

  • Succesfully develop and manage digital and social media strategies and customer experiences for client brands
  • Guide campaign integration across multiple channels and tactics
  • Lead the utilization of customer analytics, targeting, segmentation, user persona development, and other analytical techniques to drive significant gains around customer insights, retention, and loyalty
  • Conduct research to inform client solutions, including digital landscape analyses and market trend overviews, target insights and persona analyses, social media audits, and competitive overviews
  • Ensure all digital programs have clearly defined metrics to evaluate success and continuous, measurable improvement in client campaigns
  • Serve as a resource for internal departments and new business development to secure and deliver strategic service engagement
  • Collaborate with Creative and Technology departments on digital user experiences, information architecture, web design, and related strategies
  • Maintain deep subject matter expertise, and proactively and persuasively deliver timely guidance on digital trends impacting clients’ business
  • Understand and champion the application of behavioral science insights, information, and methods
  • Demonstrate a strong understanding of our clients’ customers, their needs, and behaviors

Requirements:

  • A minimum of a bachelor’s degree coupled with 5 years of relevant experience in a strategic marketing position, including significant, relevant digital marketing experience
  • Experience with social media, digital media planning, search management and analytics tools and resources (preferred)
  • Experience with an agency that serves the pharmaceutical industry, or in an equivalent industry-side marketing management role
  • Familiarity with emerging trends and technology
  • Willingness to lead and advocate for creative digital solutions and applications
  • Knowledge of pharmaceutical marketing strategies and breadth of therapeutic expertise
  • Passion, and appreciation for, and an understanding of a fast-paced environment
  • Ability to multitask and work well in a matrix organization
  • The drive to succeed
  • Excellent written, verbal, and public speaking/presentation skills
  • Organization and self-motivation
  • Team-oriented mindset

Description:

The Digital Strategist will support healthcare clients and internal departments in developing behaviorally-driven and digitally-delivered marketing strategies to meet business objectives. This position will be a client-facing lead strategist role with responsibilities for multiple clients. The Digital Strategist will also contribute to new business development opportunities and thought leadership efforts within MicroMass.

Responsibilities:

  • Responsible for the successful development and management of digital and social media strategies and customer experiences for client brands
  • Lead the utilization of customer analytics, profiling, segmentation, user persona development, and other analytical techniques to drive significant gains around customer insights, retention, and loyalty
  • Conduct insights research to inform client solutions, including digital landscape analyses and market trend overviews, target insights and persona analyses, social media audits, and competitive overviews
  • Ensure all digital programs have clearly defined metrics to evaluate success and continuous, measurable improvement in client campaigns
  • Serve as strategic resource to internal departments and new business development to secure and deliver strategic service engagements
  • Collaborate with Creative and Technology departments on digital user experiences, information architecture, web design and related strategies
  • Maintain deep subject matter expertise, and proactively and persuasively deliver timely guidance on digital trends impacting clients’ business
  • Understand and champion the application of behavioral science insights, information and methods
  • Demonstrate a strong understanding of our client’s customers, their needs and behaviors

Requirements:

  • Bachelor’s degree (Master’s a plus)
  • 5+ years’ experience in a strategic marketing position, including significant relevant digital marketing experience
  • Experience with social media, digital media planning, search management and analytics tools and resources preferred
  • Experience with an agency that services the pharmaceutical industry or in an equivalent industry-side marketing management role
  • Familiar with emerging trends and technology
  • Leader and an advocate for creative digital solutions and applications
  • Knowledge of pharmaceutical marketing strategies and breadth of therapeutic expertise
  • A passion, understanding and appreciation for a fast paced environment. Must be able to multi-task and work well in a matrix organization
  • Track record of verifiable satisfied clients or significant strategic marketing accomplishments
  • Driven to succeed
  • Must possess excellent written, verbal and public speaking/presentation skills
  • Must be organized and self-motivated
  • Team-oriented

Description:

Project managers are the driving force at MicroMass Communications. As the internal point of contact for all projects, project managers serve as operational partners with the account team, and are the liaisons for the entire development team (strategic Services, creative Services, technology Services, operations, accounting, and administration). They oversee and manage the end-to-end development of projects, according to established business processes.

The ideal candidate must have the following qualifications:

  • Agency and/or pharmaceutical marketing project management experience
  • Proven ability to manage multiple timeline-driven projects simultaneously
  • Must be able to talk through the process of creating timelines, project scope/schedule while ensuring deliverables are met to client satisfaction

Responsibilities:

  • Know the project scope, details, and status at all times. Interact with the internal team to determine project feasibility based on scope and timing
  • Identify and prevent possible risks that may affect projects
  • Understand the nature of the work performed by each MicroMass department (who does what, when, and how long it takes)
  • Craft initial and ongoing project milestones for MicroMass, clients, and vendor/agency partners
  • Create, update, and maintain detailed project schedules and ensure that all deadlines are met according to the schedule
  • Oversee and manage end-to-end development of projects according to established business processes
  • Verify that project deliverables are within the project scope and exceed the expected quality standards, ensuring quality from beginning to end
  • Participate in account planning, providing the execution strategy (pricing, deliverables, and timing) for all projects
  • Be a strong spokesperson and advocate for the entire team
  • Present MicroMass’ capabilities and processes internally and externally based on knowledge of who does what, when, and how long execution takes
  • Manage the vendor/agency partner relationship in terms of execution and deliverables
  • Function as the first point of contact in securing appropriate internal and external resources for existing projects
  • Plan an integral role in all decisions regarding project resources, budgets, process, and schedules
  • Be an active listener who brings project teams together to creatively solve challenges associated with project scope, timelines, and deliverables
  • Provide internal check by verifying acceptable quality levels before deliverables are routed internally to the account team
  • Build rapport with internal development team, outside vendors, agency partners and, the client in order to meet project deadlines
  • Balance project schedules, deliverables, and resource needs for existing and new client/internal projects
  • Work with department managers and other project managers to identify and secure project resources
  • Provide project status for both internal and external teams
  • Develop estimate for hours and out-of-pocket expenses for new projects
  • Monitor budgets for existing projects

Requirements:

  • 3 to 5 years of project management experience
  • Agency experience and/or pharmaceutical marketing project management experience
  • Experience managing a project size of $1M to $4M
  • Experience managing a team size of 10 to 15 including, but not limited to strategic services, creative services, technology services, event planning, print production, and finance
  • Experience using MS Project
  • Success motivating teams to make decisions and commit to deadlines and deliverables
  • Experience working with multiple vendors, managing their timelines and needs
  • Experience leading process-improvement efforts
  • Good written and verbal skills
  • Excellent Excel skills
  • Ability to work in a fast-paced environment
  • Organized, self-starter
  • Good interpersonal skills
  • Must be a team player and possess a strong work ethic

Description:

This position is located in Cary, NC. This is not a remote position.

Responsibilities:

Responsibilities include, but are not limited to the following:
  • Develop and implement client marketing strategies to drive commercial objectives
  • Support and oversee execution of marketing strategies and tactics through multiple channels, with a strong emphasis on digital media
  • Support new business development, including prospecting efforts, outreach communications, solution ideation, and pitch participation
  • Provide thought leadership to clients and internal teams
  • Foster innovation in thinking and client deliverables
  • Collaborate with internal teams (Behavioral Services, Account Services, Creative Services, and Project Management) to develop coordinated plans to drive client objectives
  • Develop metrics and key performance indicators to ensure quality, timeliness, and cost-effectiveness
  • Implement plans with a focus on results and impact

Requirements:

  • Minimum of 10 years of total business experience, preferably with some agency experience
  • Minimum of 5 years of experience in healthcare marketing or communications experience
  • Demonstrated career progress focused on expanding engagement and driving innovation
  • Bachelor’s degree, preferably in marketing or a related business field
  • Experience developing successful healthcare marketing strategies and execution plans
  • Digital marketing expertise preferred with a focus on leveraging user insights, developing strategies into a digital tactical plan and, executing in a multiplatform ecosystem
  • Demonstrated management experience
  • Strong communication skills
  • Ability to present marketing and strategic plans to key client decision makers
  • Demonstrated leadership in a cross-functional, collaborative environment

Description:

The Social Media Manager will support healthcare clients and internal departments in delivering behaviorally based social media marketing strategies. This position will be responsible for supporting and maintaining client initiatives on social media.

Responsibilities:

  • Manage and execute editorial calendars, and plan and deliver against an approved content schedule
  • Maintain channel upkeep, ensuring all campaigns align with objectives and regulatory guidance
  • Monitor daily account and activity level across social media channels
  • Report key metrics to internal teams and external clients
  • Contribute to social media strategic planning, including helping to inform customer targeting, segmentation, and user persona development
  • Support the development of clearly defined metrics plans to evaluate success and continuous, measurable improvement in client campaigns
  • Demonstrate a strong understanding of our clients’ customers, their needs, and behaviors

Requirements:

  • A minimum of a bachelor’s degree coupled with 1-2 years of experience in digital marketing or a related role, including social media, search engine optimization, and email marketing
  • Thorough understanding of and experience with key social media platforms, including Twitter, Facebook, LinkedIn, Instagram, Pinterest, etc
  • Experience with an agency that services the pharmaceutical industry, or in an equivalent industry-side marketing management role (highly preferred)
  • Experience with Hootsuite, Buffer, Radian6, Sprout Social, or other social media management and social listening tools
  • Passion and appreciation for, and an understanding of, a fast-paced environment
  • Ability to multitask and work well in a matrix organization
  • Excellent written, verbal, and public speaking/presentation skills
  • Organization and self-motivation
  • Team-oriented mindset