Join Us

We’re looking for talented people like you.

Thank you for your interest in MicroMass Communications, Inc., an award-winning healthcare communications agency located in Cary, North Carolina.

We are behavior change specialists. Everyone—from our writers to web developers—plays a key role in developing solutions that have a powerful impact on the patients and providers we reach.

Our collaborative culture, our values, and our emphasis on training and growth help us deliver high-quality work. Our office atmosphere exudes energy, encourages individuality, and provides a fun and rewarding environment for our team.

Your specialized experience can help us reach new heights.

Come grow with us.

Current openings

Description:

The associate event coordinator provides vital support to the meeting planning team in execution of all MicroMass client meetings. The candidate must be able to anticipate project needs, discern work priorities, support meeting planners, and meet deadlines with little supervision. The candidate also must be willing to travel and to work some evenings and occasional weekends. The associate event coordinator should provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers.

Responsibilities:

  • Support event planning department
  • Keep track of event finances including budget tracking, honorarium/check requests, invoices, and reports. This includes ensuring security and integrity of confidential data based on PII/PHI best practices
  • Participate in internal and external team meetings as needed
  • Support Event Planning team in all meetings
  • Coordinate all FedEx shipments, packaging, and returns for meetings
  • Manage logistics emails and resp0nd in a timely manner
  • Collaborate with event planning department on best practices
  • Maintain, manage, and order inventory for meeting materials
  • Order, organize, and work with studio team to develop all printed materials for meetings, including signage, nametags, and tent cards
  • Approve meeting materials in ProofHQ
  • Take notes during meetings and distribute to account teams
  • Provide superior customer service to exceed all client and business partner’s expectations
  • Update participant spreadsheets and building registration sites
  • Draft and maintain all meeting communication documents
  • Maintain and organize meeting files on the MicroMass’ internal server
  • Assist key team members with successful management of various accounts and projects when needed
  • Assist with expense reports for meeting planners
  • Prepare and manage Onsite Guide
  • Keep studio area organized
  • Travel when required to attend onsite meetings
  • Assist with identifying and resolving issues proactively
  • Comply with general company security and compliance requirements

Requirements:

  • Attention to detail and excellent communication skills, including writing, proofreading, and speaking
  • Expert ability to manage multiple projects and work assignments from a variety of internal and external customers
  • Excellent interpersonal skills both in person and via phone, with a high level of professionalism
  • Flexible work schedule. Travel may include nights and weekends
  • Ability to prioritize and organize work assignments
  • Superior customer service
  • Bachelor’s degree
  • Previous food and beverage industry experience preferred
  • Administration experience
  • At least 2 years of experience with Microsoft Office (Word/Outlook/Excel)

Responsibilities:

Creates copy for assigned projects
  • Creates a compelling narrative and story flow
  • Pulls through behavioral and strategic insights
  • Uses patient-centric language
  • Matches the tone and voice outlined in the brief, curriculum, and content map
  • Fulfills strategic plans provided by clients and project leadership teams
  • Develops copy that is aligned with appropriate references and is properly cited
  • Researches, analyzes, and interprets data from approved resources
  • Performs basic editing/proofreading on all copy, paying strict attention to details of the combined product of copy and art
  • Prepares materials for med-legal submission

Partners with Art Directors/Senior Art Directors

  • Provides cohesive copy and creative for client, in-house, and new business needs
  • Brainstorms and provides solutions
  • Identifies any inconsistencies or possible problems with respect to the incorporation of client comments

Proactively collaborates with

  • Behavioral and Strategy to ensure alignment and to pull through concepts
  • Project Management to understand assignments and deadlines
  • Account to ensure that brand goals are addressed

Promotes creativity

  • Gives and receives feedback constructively and thoughtfully
  • Works with senior staff to conceptualize and brainstorm innovative brand experiences
  • Presents work confidently
  • Provides rationale for content
  • Defends work in creative reviews

Requirements:

  • Demonstrates a talent for conceptualizing and writing copy that is behavioral and strategic, and that supports client goals
  • Partners with an Art Director to generate ideas and produce compelling copy that is aligned with the proposed design
  • Demonstrates the ability to incorporate behavioral concepts
  • Demonstrates ability to write digital and print
  • Possesses a flare for language, a passion for the written word, and the desire to learn and grow
  • Displays the ability to collaborate with behavioral science, strategy, technology, and account teams to seek additional guidance
  • Works well under tight deadlines and can juggle multiple jobs
  • Demonstrates a need for cognition and intellectual engagement

Description:

Local Candidates Only

We are currently seeking an individual who brings a unique understanding of behavioral science. This should be someone who can turn a mountain of research and facts into compelling insights that can change patient or provider behavior. This individual needs to understand key behavioral insights, but more importantly, have the skill and creativity to apply these insights to the strategy and execution of health communication programs. We are looking for a candidate who is passionate about behavioral science and thrives in a fast-paced environment with a “whatever it takes” attitude. The behaviorist will help assess, plan, develop, and evaluate multichannel health education and marketing programs and materials.

Responsibilities:

  • Understand basic marketing concepts and be able to integrate behavioral science principles into marketing
  • Conduct literature reviews related to target audience/condition using medical, behavioral, and communication journals, interpret study results, determine key behavioral insights, and evidence-based strategies that can change behavior
  • Assess needs of the target audience and determine the barriers and challenges that should be addressed in marketing and education programs
  • Develop communication plans (curriculums) for patient and physician marketing/education programs
  • Support primary/market research activities, including developing research instruments (i.e., discussion guides, surveys) and identifying actionable insights from research
  • Support internal teams in developing measurement plans and approaches to evaluate program effectiveness
  • Develop and lead behavioral science training to internal and external teams
  • Act as an internal resource to multidisciplinary teams regarding behavioral science and how it applies to the target audience, the condition, the treatments, etc
  • Communicate behavioral constructs/models to internal and external teams in a simple manner

Requirements:

  • Advanced degree (master’s level or higher) in public health, health communications, psychology, or social sciences
  • Interest in applying health education/behavioral principles to marketing campaigns
  • Desire and ability to work in a flexible environment
  • Highly self-motivated and ability to be self-directed
  • Excellent interpersonal skills, with a high level of professionalism and the ability to collaborate and work in a multidisciplinary environment
  • Demonstrated leadership skills
  • Strong oral communication skills including the ability to lead trainings and persuasively position behavioral science and its application to healthcare
  • Ability to work quickly and efficiently across multiple projects
  • Experience in conducting literature searches and in extracting/synthesizing important information
  • Experience in planning and implementing health communications programs utilizing behavioral concepts/strategies
  • Experience in understanding and applying behavior change strategies, such as motivational interviewing, mindfulness, health coaching, cognitive behavioral techniques, etc
  • Excellent computer skills, including use of PowerPoint
  • Excellent organizational skills
  • Willingness to travel (varies between 5-20%

Description:

The Digital Strategist will support healthcare clients and internal departments in developing behaviorally-driven and digitally-delivered marketing strategies to meet business objectives. This position will be a client-facing lead strategist role with responsibilities for multiple clients. The Digital Strategist will also contribute to new business development opportunities and thought leadership efforts within MicroMass.

Responsibilities:

  • Responsible for the successful development and management of digital and social media strategies and customer experiences for client brands
  • Lead the utilization of customer analytics, profiling, segmentation, user persona development, and other analytical techniques to drive significant gains around customer insights, retention, and loyalty
  • Conduct insights research to inform client solutions, including digital landscape analyses and market trend overviews, target insights and persona analyses, social media audits, and competitive overviews
  • Ensure all digital programs have clearly defined metrics to evaluate success and continuous, measurable improvement in client campaigns
  • Serve as strategic resource to internal departments and new business development to secure and deliver strategic service engagements
  • Collaborate with Creative and Technology departments on digital user experiences, information architecture, web design and related strategies
  • Maintain deep subject matter expertise, and proactively and persuasively deliver timely guidance on digital trends impacting clients’ business
  • Understand and champion the application of behavioral science insights, information and methods
  • Demonstrate a strong understanding of our client’s customers, their needs and behaviors

Requirements:

  • Bachelor’s degree (Master’s a plus)
  • 5+ years’ experience in a strategic marketing position, including significant relevant digital marketing experience
  • Experience with social media, digital media planning, search management and analytics tools and resources preferred
  • Experience with an agency that services the pharmaceutical industry or in an equivalent industry-side marketing management role
  • Familiar with emerging trends and technology
  • Leader and an advocate for creative digital solutions and applications
  • Knowledge of pharmaceutical marketing strategies and breadth of therapeutic expertise
  • A passion, understanding and appreciation for a fast paced environment. Must be able to multi-task and work well in a matrix organization
  • Track record of verifiable satisfied clients or significant strategic marketing accomplishments
  • Driven to succeed
  • Must possess excellent written, verbal and public speaking/presentation skills
  • Must be organized and self-motivated
  • Team-oriented

Responsibilities:

  • Provide medical expertise and/or content to strategy, behavior, and creative teams
  • Collaborate with strategy, behavior, and creative teams to ensure medical content and messaging are aligned and complementary with behavioral strategies and tactics
  • Function as primary medical content strategist and clinical resource in 1 to 2 business units
  • Work with internal teams, clients, and key opinion leaders/authors to develop manuscripts for peer-reviewed journals and other highly technical medical communications with a high degree of accuracy
  • Conduct research concerning a variety of therapeutic areas
  • Attend medical conferences and advisory boards and conduct competitive intelligence on an as-needed basis and provide comprehensive summaries
  • Support VP, Scientific Strategy with educating agency personnel regarding various disease states and products
  • Support VP, Scientific Strategy, and strategy team as needed for new business, strategic planning, etc

Requirements:

  • PhD, PharmD, or MD (PhD in medical-related field preferred); other professional clinical degree with appropriate experience considered
  • Experience in writing manuscripts for peer reviewed journals, as well as other scientific content (eg, slides, ad boards, disease state education)
  • Ability to quickly grasp the intricacies of a variety of therapeutic areas
  • Excellent communication skills
  • Experience in effectively training non-medical personnel about complex medical conditions
  • A desire and ability to work in a creative environment
  • Highly self-motivated and an ability to be self-directed
  • Strong medical research skills
  • Attention to detail
  • Ability to handle multiple timelines and work independently
  • Willingness to travel (~10%)

Description:

Project managers are the driving force at MicroMass Communications. As the internal point of contact for all projects, project managers serve as operational partners with the account team, and are the liaisons for the entire development team (strategic Services, creative Services, technology Services, operations, accounting, and administration). They oversee and manage the end-to-end development of projects, according to established business processes.

The ideal candidate must have the following qualifications:

  • Agency and/or pharmaceutical marketing project management experience
  • Proven ability to manage multiple timeline-driven projects simultaneously
  • Must be able to talk through the process of creating timelines, project scope/schedule while ensuring deliverables are met to client satisfaction

Responsibilities:

  • Know the project scope, details, and status at all times. Interact with the internal team to determine project feasibility based on scope and timing
  • Identify and prevent possible risks that may affect projects
  • Understand the nature of the work performed by each MicroMass department (who does what, when, and how long it takes)
  • Craft initial and ongoing project milestones for MicroMass, clients, and vendor/agency partners
  • Create, update, and maintain detailed project schedules and ensure that all deadlines are met according to the schedule
  • Oversee and manage end-to-end development of projects according to established business processes
  • Verify that project deliverables are within the project scope and exceed the expected quality standards, ensuring quality from beginning to end
  • Participate in account planning, providing the execution strategy (pricing, deliverables, and timing) for all projects
  • Be a strong spokesperson and advocate for the entire team
  • Present MicroMass’ capabilities and processes internally and externally based on knowledge of who does what, when, and how long execution takes
  • Manage the vendor/agency partner relationship in terms of execution and deliverables
  • Function as the first point of contact in securing appropriate internal and external resources for existing projects
  • Plan an integral role in all decisions regarding project resources, budgets, process, and schedules
  • Be an active listener who brings project teams together to creatively solve challenges associated with project scope, timelines, and deliverables
  • Provide internal check by verifying acceptable quality levels before deliverables are routed internally to the account team
  • Build rapport with internal development team, outside vendors, agency partners and, the client in order to meet project deadlines
  • Balance project schedules, deliverables, and resource needs for existing and new client/internal projects
  • Work with department managers and other project managers to identify and secure project resources
  • Provide project status for both internal and external teams
  • Develop estimate for hours and out-of-pocket expenses for new projects
  • Monitor budgets for existing projects

Requirements:

  • 3 to 5 years of project management experience
  • Agency experience and/or pharmaceutical marketing project management experience
  • Experience managing a project size of $1M to $4M
  • Experience managing a team size of 10 to 15 including, but not limited to strategic services, creative services, technology services, event planning, print production, and finance
  • Experience using MS Project
  • Success motivating teams to make decisions and commit to deadlines and deliverables
  • Experience working with multiple vendors, managing their timelines and needs
  • Experience leading process-improvement efforts
  • Good written and verbal skills
  • Excellent Excel skills
  • Ability to work in a fast-paced environment
  • Organized, self-starter
  • Good interpersonal skills
  • Must be a team player and possess a strong work ethic

Description:

The Senior Art Director (Sr. AD) is responsible for creating compelling visual content from inception through production. The Sr. AD must work closely with the Behavioral Copywriter/Sr. Behavioral Copywriter from the onset of a project through deployment to assure that the creative output aligns with the strategy. In this role, the Senior Art Director will communicate and ideate with the Associate Creative Director-Art/Group Associate Creative Director-Art.

The individual in this position is able to translate client and user needs into designs that are innovative and emotionally engaging. With a breadth of expertise, he or she is able to develop creative solutions for a wide range of clients across a broad range of media, including advertising, identity, interactive design, and collateral. This individual may also collaborate with various disciplines in the Behavioral Science, Strategy, Technology, and Account teams to seek additional guidance.

The ideal candidate must have the following qualifications:

  • AProven ability to perform basic animation techniques in After Effects or Premier
  • Understanding of best practices for responsive web design and ability to provide examples of web work optimized for mobile
  • Knowledge of UI/UX for interactive experiences and ability to demonstrate basic UX principles via web, app, or wireframe sample

Responsibilities:

  • Partners with Behavioral Copywriter/Senior Behavioral Copywriter and proactively collaborates to provide creative for client, in-house, and new business needs
  • Works with and mentors Art Directors and interns to develop their abilities
  • Collaborates with Studio, providing any instruction and specifications (colors, fonts, paper, sizes, etc) required to smoothly complete production of approved design
  • Designs according to strategic plans provided by clients and project leadership teams
  • Presents work, provides design rationale, and defends work in creative reviews
  • Is able to articulate the benefits of the creative approach, including how strategy and behavioral are integrated
  • Solid presentation skills: internally and occasionally externally to clients
  • Works with senior staff to conceptualize and brainstorm innovative brand experiences
  • Utilizes strong digital acumen in design and development phases
  • Understands and pulls behavioral approaches through various applications
  • Maintains and promotes design consistency of look, tone, and feel to project parameters
  • Produces work within defined technical and functional specs
  • Works well under tight deadlines and is able to juggle multiple jobs at once
  • Notifies manager of major shifts in project direction and general availability
  • Strives to stay current in level of knowledge and abilities

Requirements:

  • Must be fluent in motion graphics; proficiency with Premier and After Effects preferred
  • Must have experience working with social media platforms and building interactive websites
  • Must have 7 years of experience in an advertising or direct marketing agency
  • Portfolio should reflect your role as a creative impact player, demonstrated by a range of solutions including brand development, advertising, package design, and web-based materials

  • Ability to generate great ideas in a hands-on environment
  • Inspire others to raise their level of commitment to great work
  • Build strong relationships with other departments in the agency to foster a team approach and a philosophy to get the work done
  • Demonstrate a strategic understanding of the client’s business objectives through your work
  • Sell your ideas to colleagues and clients with passion and persuasion, based on solid strategy and defensible rationale
  • Show your versatility. Experience working with a variety of consumer and professional brands is a plus
  • Remain self-confident. Showcase your ability to build comfortable and effective relationships in a collaborative team environment