Join Us

We’re looking for talented people like you.

Thank you for your interest in MicroMass Communications, Inc., an award-winning healthcare communications agency located in Cary, North Carolina.

We are behavior change specialists. Everyone—from our writers to web developers—plays a key role in developing solutions that have a powerful impact on the patients and providers we reach.

Our collaborative culture, our values, and our emphasis on training and growth help us deliver high-quality work. Our office atmosphere exudes energy, encourages individuality, and provides a fun and rewarding environment for our team.

Your specialized experience can help us reach new heights.

Come grow with us.

Current openings

Description:

Local Candidates Only

We are currently seeking an individual who brings a unique understanding of behavioral science. This should be someone who can turn a mountain of research and facts into compelling insights that can change patient or provider behavior. This individual needs to understand key behavioral insights, but more importantly, have the skill and creativity to apply these insights to the strategy and execution of health communication programs. We are looking for a candidate who is passionate about behavioral science and thrives in a fast-paced environment with a “whatever it takes” attitude. The behaviorist will help assess, plan, develop, and evaluate multichannel health education and marketing programs and materials.

Responsibilities:

  • Understand basic marketing concepts and be able to integrate with behavioral science principles
  • Conduct literature reviews related to target audience/condition using medical, behavioral, and communication journals, interpret study results, and determine key behavioral insights
  • Assess needs of the target audience and determine relevant behavior change strategies that can be incorporated into marketing and education programs
  • Conduct competitive analysis of programs (including healthcare marketing programs, behavioral interventions, etc.)
  • Develop communication plans (curricula) for patient and physician marketing/education programs
  • Participate in the following primary/market research activities:
    • Outlining research objectives
    • Developing research instruments (ie, discussion guides, surveys)
    • Assisting with analysis of qualitative data
    • Summarizing key findings/insights from market research
  • Lead internal teams in developing measurement plans and approaches to evaluate program effectiveness
  • Act as an internal resource to multidisciplinary teams regarding the target audience, the condition, the treatments, etc
  • Communicate behavioral constructs/models to internal and external teams in a simple manner

Requirements:

  • Advanced degree (master’s level or higher) in public health, health communications, psychology, or social sciences
  • Interest in applying health education/behavioral principles to marketing campaigns
  • Desire and ability to work in a flexible environment
  • Highly self-motivated and ability to be self-directed
  • Ability to collaborate and work in a multidisciplinary environment
  • Demonstrated leadership skills
  • Strong verbal, research, and writing skills
  • Experience in conducting literature searches and in extracting/synthesizing important information
  • Experience in planning and implementing health communications programs utilizing behavioral concepts/strategies
  • Experience in understanding and applying behavior change strategies, such as motivational interviewing, shared decision-making, health coaching, cognitive behavioral techniques, etc (not required, but a plus)
  • Excellent computer skills, including use of PowerPoint
  • Excellent organizational skills

Responsibilities:

Creates copy for assigned projects
  • Creates a compelling narrative and story flow
  • Pulls through behavioral and strategic insights
  • Uses patient-centric language
  • Matches the tone and voice outlined in the brief, curriculum, and content map
  • Fulfills strategic plans provided by clients and project leadership teams
  • Develops copy that is aligned with appropriate references and is properly cited
  • Researches, analyzes, and interprets data from approved resources
  • Performs basic editing/proofreading on all copy, paying strict attention to details of the combined product of copy and art
  • Prepares materials for med-legal submission

Partners with Art Directors/Senior Art Directors

  • Provides cohesive copy and creative for client, in-house, and new business needs
  • Brainstorms and provides solutions
  • Identifies any inconsistencies or possible problems with respect to the incorporation of client comments

Proactively collaborates with

  • Behavioral and Strategy to ensure alignment and to pull through concepts
  • Project Management to understand assignments and deadlines
  • Account to ensure that brand goals are addressed

Promotes creativity

  • Gives and receives feedback constructively and thoughtfully
  • Works with senior staff to conceptualize and brainstorm innovative brand experiences
  • Presents work confidently
  • Provides rationale for content
  • Defends work in creative reviews

Requirements:

  • Demonstrates a talent for conceptualizing and writing copy that is behavioral and strategic, and that supports client goals
  • Partners with an Art Director to generate ideas and produce compelling copy that is aligned with the proposed design
  • Demonstrates the ability to incorporate behavioral concepts
  • Demonstrates ability to write digital and print
  • Possesses a flare for language, a passion for the written word, and the desire to learn and grow
  • Displays the ability to collaborate with behavioral science, strategy, technology, and account teams to seek additional guidance
  • Works well under tight deadlines and can juggle multiple jobs
  • Demonstrates a need for cognition and intellectual engagement

Description:

The Finance Specialist collaborates with other finance team members on client financial management and monthly financial close and reporting.

Responsibilities:

  • Maintain physical and digital client files and folders
  • Compile and review client contracts for services, rates, payment terms, and billing schedules
  • Prepare milestone billing and periodic billing of pass-through costs against client purchase orders
  • Assist brand teams with opening, auditing, and closing client projects in accounting system
  • Process time moves, adjustments, and write-offs at the request of brand teams
  • Provide additional assistance and ad hoc reporting to brand teams
  • Maintain timely collections and prepare weekly reporting on any past due items
  • Collaborate with team to prepare bi-weekly cash flow reporting
  • Prepare reports and schedules for monthly client reconciliation meetings with brand teams
  • Record monthly revenue adjustments, recognition, and write-offs
  • Prepare monthly revenue reports for monthly financial reporting
  • Assist with any other procedures for month-close operations as necessary
  • Collaborate with team to prepare documentation for annual internal and external audits
  • Provide additional assistance and ad hoc reporting to Controller

Requirements:

  • Bachelor’s degree in accounting or finance and/or appropriate experience
  • Minimum of 3 years of experience with general ledger and accounts receivable
  • Experience with monthly close cycle
  • Advanced Microsoft Excel skills

Description:

This is an excellent opportunity for someone with 2+ years of experience in an agency or with a print vendor to join a growing team in a studio environment.

Responsibilities:

  • Employ technical skills and knowledge in type setting, text formatting, graphic design, and image manipulation to create and edit print, web, and email layouts
  • Interact with Project Management, Account, and Creative teams, to implement client edits by revising and modifying existing files
  • Create and modify presentation documents, program flows, and charts
  • Create digital output; assemble mockups and comps of client deliverables
  • Collect files (including preflight) for release to vendors/service bureaus
  • Maintain and categorize art and project files
  • Supplement graphic design and art as needed with Creative teams

Requirements:

  • Proficient in interactive, print, and presentation capabilities of Adobe Creative Suite and Microsoft Office applications
  • Able to work in Mac and PC environments
  • Understand various phases of production, layout, and design
  • Excellent attention to detail, ability to work within deadlines, and a desire to produce high-quality work
  • Able to work on multiple projects concurrently and meet deadlines
  • Must be a team player and possess a strong work ethic
  • Exhibit a working knowledge of PowerPoint including master pages, themes, audio, video files, and graphics
  • Experience with the latest version of Adobe Creative Cloud

Description:

The Senior Account Executive (SAE) will collaborate with the various departments of MicroMass to move work through the agency on behalf of the client. The SAE will be responsible for implementing the defined multichannel CRM strategy that drives identified client deliverables. In addition, the SAE will lead and manage the client relationship and apply and speak to the fundamentals of evidence-based behavior change strategies throughout projects.

Responsibilities:

  • Day-to-day management on an assigned account
  • Build and manage successful relationships between MicroMass Communications and assigned clients
  • Be detail oriented, well organized, and have the ability to manage multiple tasks
  • Meet regularly with Creative Services/Technology Services/Project Manager to coordinate agency efforts on behalf of assigned clients/accounts
  • Have excellent verbal and written communication skills; be the client advocate by articulating their needs to the internal team to ensure brand strategy and project objectives are fully met
  • Drive preparation of client invoices, proposals, and marketing plans as requested by manager
  • Review and approve creative/production materials, copy, layouts, and production art, and coordinate client approval
  • Write appropriate client follow-up documents, including meeting/conference reports, change logs, etc
  • Partner with project management to oversee project timing and budget
  • Exceed client expectations and add value to the strategic and creative process

Requirements:

  • 2 to 3 years of relevant industry experience, including working knowledge of patient CRM programs
  • Manage development and execution of multichannel CRM programs, including acquisition and adherence Cadence/program flow
  • Email best practices, including both content-driven and delivery implications
  • Business rules
  • Data collection
  • Collaborate with external agency partners to ensure successful delivery of the CRM plan
  • Work with internal teams to ensure return on investment through KPIs and performance metrics
  • Bachelor’s degree in communications or marketing
  • Must possess excellent written, verbal, and public speaking/presentation skills
  • Highly organized and a self-starter
  • Strong work ethic
  • Must have a minimum of 3 years experience in pharmaceutical account management