Join Us

We’re looking for talented people like you.

Thank you for your interest in MicroMass Communications, Inc., an award-winning healthcare communications agency located in Cary, North Carolina.

We are behavior change specialists. Everyone—from our writers to web developers—plays a key role in developing solutions that have a powerful impact on the patients and providers we reach.

Our collaborative culture, our values, and our emphasis on training and growth help us deliver high-quality work. Our office atmosphere exudes energy, encourages individuality, and provides a fun and rewarding environment for our team.

Your specialized experience can help us reach new heights.

Come grow with us.

Current openings

Description:

The Account Executive (AE) will collaborate with the various departments of MicroMass to move work through the agency on behalf of the client. This includes meeting with directors of Creative, Strategic, and Technology Services, as well as a large Account team. The AE will interact with multiple agency offices and teams at MicroMass, and with contacts on the client side. The AE will be responsible for project implementation after strategy and client scope approval. In addition, the AE will learn the fundamentals of evidence-based behavior change strategies to implement throughout projects. This role also includes understanding the organic growth fundamentals for existing clients.

Responsibilities:

  • Day-to-day management on an assigned account
  • Day-to-day management of a campaign within a particular account
  • Build and manage successful relationships between MicroMass and assigned clients
  • Be a team leader that takes initiative and helps support the Account and the agency
  • Be detail oriented, well organized, and have the ability to manage multiple tasks
  • Support multi-disciplinary and account team members based on internal and client needs
  • Meet regularly with Creative Services/Technology Services/Project Management to coordinate agency efforts on behalf of assigned clients/accounts
  • Have excellent verbal and written communication skills; be the client advocate by articulating their needs to the internal team effectively to ensure brand strategy and project objectives are fully met
  • Support manager in preparation of client invoices, proposals, and marketing plans
  • Validate and review creative/production materials, copy, layouts, and production art, and coordinate client approval
  • Write appropriate client follow-up documents, including meeting/conference reports, change logs, etc
  • Work effectively in a team environment
  • Partner with Project Management to oversee project timing and budget
  • Oversee the development of materials/projects through successful completion
  • Exceed client expectations and add value to the strategic and creative process

Requirements:

  • Bachelor’s degree in communications or marketing
  • Must possess excellent written, verbal, and public speaking/presentation skills
  • Highly organized and a self-starter
  • Strong work ethic
  • Must have 1 to 3 years of experience in pharmaceutical account management or relevant marketing/account management experience
  • Preference for candidates with a demonstrated expertise in either a traditional consumer healthcare, RM, or interactive agency

Description:

Relocation to Raleigh, NC area required 

In this high-profile role, the individual will interface directly with clients and MicroMass Communications staff to design and optimize client solutions. Candidate must be a self-motivated team player who has excellent oral and written communication skills. Account management experience within a pharmaceutical advertising agency is preferred, as well as the ability to direct a diverse team of professionals to develop a well-thought-out, strategically-driven program.

Responsibilities:

  • Day-to-day management of assigned accounts and MicroMass account team
  • Collaborate with clients on strategic and tactical planning
  • Maintain and build successful relationships between MicroMass and key pharmaceutical clients
  • Identify and expand relationships with new revenue opportunities in assigned account
  • Review brand marketing plans and assess opportunities to integrate MicroMass’ solutions within overall brand strategies to enhance brand value
  • Responsible for all assigned accounts, including clear communication of client needs to internal team, strategy development in concert with MicroMass Strategic Services, financials, overseeing development, and implementation
  • Manage time and resources effectively to meet agency and client objectives

Requirements:

  • Must have 5 to 7 years of experience managing pharmaceutical marketing accounts with demonstrated expertise in managing RM campaigns and RM assignments targeting consumers
  • Leadership requirements: ideal candidate needs to be comfortable leading a diverse team, including other account staff, project managers, creative, and technology personnel of varying levels of seniority
  • Detail- and process-oriented; excellent communication skills with a strong sense of how work flows through an agency
  • Utilization of the team and agency processes to ensure the highest quality and timely delivery of work to “end user”
  • Decision-making ability that will include assessing priorities, impact on timeliness, etc.
  • Prior experience in working collaboratively with team members residing in different locations
  • Exceptional written and oral communication skills
  • Bachelor’s degree in business, healthcare, or pharmaceutical-related field
  • Experience working with brand managers in the pharmaceutical and OTC healthcare; strong consumer RM outside of healthcare is a plus
  • Account size: managed minimum of $1 million to $3 million
  • Segmentation marketing experience

Description:

The Art Director is responsible for generating creative ideas and concepts to deliver superior programs that exceed client expectations.

Responsibilities:

  • Develop engaging ideas as a member of the copy/art brand team under the leadership of the Associate Creative Director
  • Own the visualization of concepts from sketches to layout throughout the entire process of a project: client approval, implementation, and final execution
  • Work in an open, fast-paced, collaborative environment
  • Bring a positive attitude to work
  • Challenge team members to come up with better ideas
  • Be resourceful and proactively plan to meet the changing needs of the clients

Requirements:

  • Must have 5 to 7 years of experience in an advertising or direct marketing agency
  • Your portfolio should reflect your role as a creative impact player, demonstrated by a range of solutions including brand development, advertising, package design, and web-based materials
  • Ability to generate great ideas in a hands-on environment
  • Inspire others to raise their level of commitment to great work
  • Build strong relationships with other departments in the agency to foster a team approach and a philosophy to get the work done
  • Demonstrate a strategic understanding of the client’s business objectives through your work
  • Sell your ideas to colleagues and clients with passion and persuasion, based on solid strategy and defensible rationale
  • Show your versatility. Experience working with a variety of consumer and professional brands is a plus
  • Remain self-confident. Showcase your ability to build comfortable and effective relationships in a collaborative team environment

Responsibilities:

Creates copy for assigned projects
  • Creates a compelling narrative and story flow
  • Pulls through behavioral and strategic insights
  • Uses patient-centric language
  • Matches the tone and voice outlined in the brief, curriculum, and content map
  • Fulfills strategic plans provided by clients and project leadership teams
  • Develops copy that is aligned with appropriate references and is properly cited
  • Researches, analyzes, and interprets data from approved resources
  • Performs basic editing/proofreading on all copy, paying strict attention to details of the combined product of copy and art
  • Prepares materials for med-legal submission

Partners with Art Directors/Senior Art Directors

  • Provides cohesive copy and creative for client, in-house, and new business needs
  • Brainstorms and provides solutions
  • Identifies any inconsistencies or possible problems with respect to the incorporation of client comments

Proactively collaborates with

  • Behavioral and Strategy to ensure alignment and to pull through concepts
  • Project Management to understand assignments and deadlines
  • Account to ensure that brand goals are addressed

Promotes creativity

  • Gives and receives feedback constructively and thoughtfully
  • Works with senior staff to conceptualize and brainstorm innovative brand experiences
  • Presents work confidently
  • Provides rationale for content
  • Defends work in creative reviews

Requirements:

  • Demonstrates a talent for conceptualizing and writing copy that is behavioral and strategic, and that supports client goals
  • Partners with an Art Director to generate ideas and produce compelling copy that is aligned with the proposed design
  • Demonstrates the ability to incorporate behavioral concepts
  • Demonstrates ability to write digital and print
  • Possesses a flare for language, a passion for the written word, and the desire to learn and grow
  • Displays the ability to collaborate with behavioral science, strategy, technology, and account teams to seek additional guidance
  • Works well under tight deadlines and can juggle multiple jobs
  • Demonstrates a need for cognition and intellectual engagement

Description:

The Finance Specialist collaborates with other finance team members on client financial management and monthly financial close and reporting. Requires a demonstrated capability of working on interdisciplinary teams.

Responsibilities:

  • Maintain physical and digital client files and folders
  • Compile and review client contracts for services, rates, payment terms, and billing schedules
  • Prepare milestone billing and periodic billing of pass-through costs against client purchase orders
  • Assist brand teams with opening, auditing, and closing client projects in accounting system
  • Process time moves, adjustments, and write-offs at the request of brand teams
  • Provide additional assistance and ad hoc reporting to brand teams
  • Maintain timely collections and prepare weekly reporting on any past due items
  • Collaborate with team to prepare bi-weekly cash flow reporting
  • Prepare reports and schedules for monthly client reconciliation meetings with brand teams
  • Record monthly revenue adjustments, recognition, and write-offs
  • Prepare monthly revenue reports for monthly financial reporting
  • Assist with any other procedures for month-close operations as necessary
  • Collaborate with team to prepare documentation for annual internal and external audits
  • Provide additional assistance and ad hoc reporting to Controller

Requirements:

  • Bachelor’s degree in accounting or finance and/or appropriate experience (ie, AR specialist, junior accountant, junior finance specialist, and/or financial analyst)
  • Minimum of 3 years of experience with general ledger and accounts receivable
  • Experience with monthly close cycle
  • Advanced Microsoft Excel skills
  • Demonstrated capability of working on interdisciplinary teams
  • Experience with strategic thinking to problem solve

Description:

The Senior Account Executive (SAE) will collaborate with the various departments of MicroMass to move work through the agency on behalf of the client. The SAE will be responsible for implementing the defined multichannel CRM strategy that drives identified client deliverables. In addition, the SAE will lead and manage the client relationship and apply and speak to the fundamentals of evidence-based behavior change strategies throughout projects.

Responsibilities:

  • Day-to-day management on an assigned account
  • Build and manage successful relationships between MicroMass Communications and assigned clients
  • Be detail oriented, well organized, and have the ability to manage multiple tasks
  • Meet regularly with Creative Services/Technology Services/Project Manager to coordinate agency efforts on behalf of assigned clients/accounts
  • Have excellent verbal and written communication skills; be the client advocate by articulating their needs to the internal team to ensure brand strategy and project objectives are fully met
  • Drive preparation of client invoices, proposals, and marketing plans as requested by manager
  • Review and approve creative/production materials, copy, layouts, and production art, and coordinate client approval
  • Write appropriate client follow-up documents, including meeting/conference reports, change logs, etc
  • Partner with project management to oversee project timing and budget
  • Exceed client expectations and add value to the strategic and creative process

Requirements:

  • 2 to 3 years of relevant industry experience, including working knowledge of patient CRM programs
  • Manage development and execution of multichannel CRM programs, including acquisition and adherence Cadence/program flow
  • Email best practices, including both content-driven and delivery implications
  • Business rules
  • Data collection
  • Collaborate with external agency partners to ensure successful delivery of the CRM plan
  • Work with internal teams to ensure return on investment through KPIs and performance metrics
  • Bachelor’s degree in communications or marketing
  • Must possess excellent written, verbal, and public speaking/presentation skills
  • Highly organized and a self-starter
  • Strong work ethic
  • Must have a minimum of 3 years experience in pharmaceutical account management

Description:

The Senior Art Director (Sr. AD) is responsible for creating compelling visual content from inception through production. The Sr. AD must work closely with the Behavioral Copywriter/Sr. Behavioral Copywriter from the onset of a project through deployment to assure that the creative output aligns with the strategy. In this role, the Senior Art Director will communicate and ideate with the Associate Creative Director-Art/Group Associate Creative Director-Art.

The individual in this position is able to translate client and user needs into designs that are innovative and emotionally engaging. With a breadth of expertise, he or she is able to develop creative solutions for a wide range of clients across a broad range of media, including advertising, identity, interactive design, and collateral. This individual may also collaborate with various disciplines in the Behavioral Science, Strategy, Technology, and Account teams to seek additional guidance.

Responsibilities:

  • Partners with Behavioral Copywriter/Senior Behavioral Copywriter and proactively collaborates to provide creative for client, in-house, and new business needs
  • Works with and mentors Art Directors and interns to develop their abilities
  • Collaborates with Studio, providing any instruction and specifications (colors, fonts, paper, sizes, etc) required to smoothly complete production of approved design
  • Designs according to strategic plans provided by clients and project leadership teams
  • Presents work, provides design rationale, and defends work in creative reviews
  • Is able to articulate the benefits of the creative approach, including how strategy and behavioral are integrated
  • Solid presentation skills: internally and occasionally externally to clients
  • Works with senior staff to conceptualize and brainstorm innovative brand experiences
  • Utilizes strong digital acumen in design and development phases
  • Understands and pulls behavioral approaches through various applications
  • Maintains and promotes design consistency of look, tone, and feel to project parameters
  • Produces work within defined technical and functional specs
  • Works well under tight deadlines and is able to juggle multiple jobs at once
  • Notifies manager of major shifts in project direction and general availability
  • Strives to stay current in level of knowledge and abilities

Requirements:

  • Must be fluent in motion graphics; proficiency with Premier and After Effects preferred
  • Must have experience working with social media platforms and building interactive websites
  • Must have 7 years of experience in an advertising or direct marketing agency
  • Portfolio should reflect your role as a creative impact player, demonstrated by a range of solutions including brand development, advertising, package design, and web-based materials

  • Ability to generate great ideas in a hands-on environment
  • Inspire others to raise their level of commitment to great work
  • Build strong relationships with other departments in the agency to foster a team approach and a philosophy to get the work done
  • Demonstrate a strategic understanding of the client’s business objectives through your work
  • Sell your ideas to colleagues and clients with passion and persuasion, based on solid strategy and defensible rationale
  • Show your versatility. Experience working with a variety of consumer and professional brands is a plus
  • Remain self-confident. Showcase your ability to build comfortable and effective relationships in a collaborative team environment

Responsibilities:

Creates copy for assigned projects
  • Takes a lead role in creating and writing behavioral, strategic copy
  • Communicates and reviews content with the Associate Creative Director-Behavioral Content/Group Associate Creative Director-Behavioral Content to ensure that behavioral concepts are pulled through and align with client goals
  • Creates a compelling narrative and story flow
  • Gives and receives feedback constructively and thoughtfully
  • Ensures pull through of behavioral and strategic insights
  • Ensures that copy Is patient centric:
    Matches the tone and voice outlined in the brief, curriculum, and outline/content map
    Fulfills strategic plans provided by clients and project leadership teams
    Is aligned to appropriate references and is properly cited
  • Researches, analyzes, and interprets data from approved resources
  • Performs basic proofreading/editing on all copy, paying strict attention to details of the combined product of copy and art
  • Prepares materials for med-legal submission
  • Maintains a consistently high standard of writing with minimal supervision
Partners with Art Directors and Senior Art Directors
  • Provides cohesive copy and creative content for client, in-house, and new business needs
  • Brainstorms and provides solutions
  • Identifies any inconsistencies or possible issues in regard to the incorporation of client comments
Proactively collaborates with
  • Behavioral and Strategy to ensure alignment and pull through
  • Project Management to understand assignments and deadlines
  • Account to ensure that brand goals are addressed
Promotes creativity a and high standard of writing
  • Works with and mentors Behavioral Copywriters to develop their abilities and elevate their writing
  • Works with senior staff to conceptualize and brainstorm innovative brand experiences
  • Presents work confidently
  • Provides copy rationale
  • Defends work in creative reviews

Requirements:

  • Demonstrates a talent for conceptualizing and writing copy that is behavioral and strategic and that supports client goals
  • Takes a leadership role with the Art Director to generate ideas and produce compelling copy that is aligned to the proposed design
  • Demonstrates an understanding of client needs and an ability to write to behavioral concepts
  • Demonstrates the ability to write both digital and print materials
  • Possesses a flare for language, a passion for the written word, and the desire to learn and grow
  • Displays the ability to collaborate with various disciplines in the Behavioral Science, Strategy, Technology, and Account teams to seek additional guidance
  • Works well under tight deadlines and is able to juggle multiple jobs at once
  • Demonstrates the need for cognition and intellectual engagement
  • Shows the ability to mentor and guide other writers
  • Understands marketing and medical regulatory issues related to correct/allowable copy usage and references copy appropriately

Description:

This position is located in Cary, NC. This is not a remote position.

Responsibilities:

Responsibilities include, but are not limited to the following:
  • Develop and implement client marketing strategies to drive commercial objectives
  • Support and oversee execution of marketing strategies and tactics through multiple channels, with a strong emphasis on digital media
  • Support new business development, including prospecting efforts, outreach communications, solution ideation, and pitch participation
  • Provide thought leadership to clients and internal teams
  • Foster innovation in thinking and client deliverables
  • Collaborate with internal teams (Behavioral Services, Account Services, Creative Services, and Project Management) to develop coordinated plans to drive client objectives
  • Develop metrics and key performance indicators to ensure quality, timeliness, and cost-effectiveness
  • Implement plans with a focus on results and impact

Requirements:

  • Minimum of 10 years of total business experience, preferably with some agency experience
  • Minimum of 5 years of experience in healthcare marketing or communications experience
  • Demonstrated career progress focused on expanding engagement and driving innovation
  • Bachelor’s degree, preferably in marketing or a related business field
  • Experience developing successful healthcare marketing strategies and execution plans
  • Digital marketing expertise preferred with a focus on leveraging user insights, developing strategies into a digital tactical plan and, executing in a multiplatform ecosystem
  • Demonstrated management experience
  • Strong communication skills
  • Ability to present marketing and strategic plans to key client decision makers
  • Demonstrated leadership in a cross-functional, collaborative environment