Join Us

We’re looking for talented people like you.

Thank you for your interest in MicroMass Communications, Inc., an award-winning healthcare communications agency located in Cary, North Carolina.

We are behavior change specialists. Everyone—from our writers to web developers—plays a key role in developing solutions that have a powerful impact on the patients and providers we reach.

Our collaborative culture, our values, and our emphasis on training and growth help us deliver high-quality work. Our office atmosphere exudes energy, encourages individuality, and provides a fun and rewarding environment for our team.

Your specialized experience can help us reach new heights.

Come grow with us.

Current openings

Description:

Relocation to Raleigh, NC area required 

In this high-profile role, the individual will interface directly with clients and MicroMass Communications staff to design and optimize client solutions. Candidate must be a self-motivated team player who has excellent oral and written communication skills. Account management experience within a pharmaceutical advertising agency is preferred, as well as the ability to direct a diverse team of professionals to develop a well-thought-out, strategically-driven program.

Responsibilities:

  • Day-to-day management of assigned accounts and MicroMass account team
  • Collaborate with clients on strategic and tactical planning
  • Maintain and build successful relationships between MicroMass and key pharmaceutical clients
  • Identify and expand relationships with new revenue opportunities in assigned account
  • Review brand marketing plans and assess opportunities to integrate MicroMass’ solutions within overall brand strategies to enhance brand value
  • Responsible for all assigned accounts, including clear communication of client needs to internal team, strategy development in concert with MicroMass Strategic Services, financials, overseeing development, and implementation
  • Manage time and resources effectively to meet agency and client objectives

Requirements:

  • Must have 5 to 7 years of experience managing pharmaceutical marketing accounts with demonstrated expertise in managing RM campaigns and RM assignments targeting consumers
  • Leadership requirements: ideal candidate needs to be comfortable leading a diverse team, including other account staff, project managers, creative, and technology personnel of varying levels of seniority
  • Detail- and process-oriented; excellent communication skills with a strong sense of how work flows through an agency
  • Utilization of the team and agency processes to ensure the highest quality and timely delivery of work to “end user”
  • Decision-making ability that will include assessing priorities, impact on timeliness, etc.
  • Prior experience in working collaboratively with team members residing in different locations
  • Exceptional written and oral communication skills
  • Bachelor’s degree in business, healthcare, or pharmaceutical-related field
  • Experience working with brand managers in the pharmaceutical and OTC healthcare; strong consumer RM outside of healthcare is a plus
  • Account size: managed minimum of $1 million to $3 million
  • Segmentation marketing experience

Description:

The Art Director is responsible for generating creative ideas and concepts to deliver superior programs that exceed client expectations.

Responsibilities:

  • Develop engaging ideas as a member of the copy/art brand team under the leadership of the Associate Creative Director
  • Own the visualization of concepts from sketches to layout throughout the entire process of a project: client approval, implementation, and final execution
  • Work in an open, fast-paced, collaborative environment
  • Bring a positive attitude to work
  • Challenge team members to come up with better ideas
  • Be resourceful and proactively plan to meet the changing needs of the clients

Requirements:

  • Must have 5 to 7 years of experience in an advertising or direct marketing agency
  • Your portfolio should reflect your role as a creative impact player, demonstrated by a range of solutions including brand development, advertising, package design, and web-based materials
  • Ability to generate great ideas in a hands-on environment
  • Inspire others to raise their level of commitment to great work
  • Build strong relationships with other departments in the agency to foster a team approach and a philosophy to get the work done
  • Demonstrate a strategic understanding of the client’s business objectives through your work
  • Sell your ideas to colleagues and clients with passion and persuasion, based on solid strategy and defensible rationale
  • Show your versatility. Experience working with a variety of consumer and professional brands is a plus
  • Remain self-confident. Showcase your ability to build comfortable and effective relationships in a collaborative team environment

Description:

The Editor performs copy editing, data verifying, and proofreading of promotional, digital, and medical communications materials. Additional responsibilities include initiating and managing copyright permission requests and providing general editorial assistance as needed.

Responsibilities:

  • Copy edit to ensure consistency and conformance with established grammar, punctuation, and spelling rules, as well as American Medical Association (AMA), client, and house style guidelines
  • Data verify factual statements against original source material to ensure accuracy of content
  • Proofreading
  • Proof word for word against approved copy
  • Evaluate layouts for problems with spacing, leading, kerning, type size, font, justification, and white space
  • Proof reference list against references provided
  • Initiate and track copyright permission requests for reuse of figures and tables
  • Types of jobs include promotional advertising, websites and other digital materials, medical communications, public relations and social media, and new business proposals
Knowledge, Skills, and Abilities
  • Excellent eye for detail
  • Excellent written, verbal, and interpersonal skills
  • A basic understanding of medical and pharmaceutical terminology
  • Strong organizational, multitasking, prioritizing, and problem-solving skills, with attention to detail and ability to adhere to strict deadlines, as well as the flexibility to handle changing deadlines
  • Ability to work independently, with minimal supervision, as well as part of a team in a challenging, dynamic environment
  • Ability to apply style guides
  • Familiarity with AMA Manual of Style is a plus
  • Proficiency in computer skills, including Microsoft Word, PowerPoint, Excel, and Adobe Acrobat

Requirements:

Education and Experience
  • Bachelor’s degree (minimum), preferably in communications or health sciences
  • 2 years of editorial experience
  • Must have medical experience
  • Experience in healthcare marketing, pharmaceutical advertising, or medical communications is a plus
Special Requirements
  • Willing to work extra hours to meet impending deadlines

Description:

Project managers are the driving force at MicroMass Communications. As the internal point of contact for all projects, project managers serve as operational partners with the account team, and are the liaisons for the entire development team (strategic Services, creative Services, technology Services, operations, accounting, and administration). They oversee and manage the end-to-end development of projects, according to established business processes.

Responsibilities:

  • Know the project scope, details, and status at all times. Interact with the internal team to determine project feasibility based on scope and timing
  • Identify and prevent possible risks that may affect projects
  • Understand the nature of the work performed by each MicroMass department (who does what, when, and how long it takes)
  • Craft initial and ongoing project milestones for MicroMass, clients, and vendor/agency partners
  • Create, update, and maintain detailed project schedules and ensure that all deadlines are met according to the schedule
  • Oversee and manage end-to-end development of projects according to established business processes
  • Verify that project deliverables are within the project scope and exceed the expected quality standards, ensuring quality from beginning to end
  • Participate in account planning, providing the execution strategy (pricing, deliverables, and timing) for all projects
  • Be a strong spokesperson and advocate for the entire team
  • Present MicroMass’ capabilities and processes internally and externally based on knowledge of who does what, when, and how long execution takes
  • Manage the vendor/agency partner relationship in terms of execution and deliverables
  • Function as the first point of contact in securing appropriate internal and external resources for existing projects
  • Plan an integral role in all decisions regarding project resources, budgets, process, and schedules
  • Be an active listener who brings project teams together to creatively solve challenges associated with project scope, timelines, and deliverables
  • Provide internal check by verifying acceptable quality levels before deliverables are routed internally to the account team
  • Build rapport with internal development team, outside vendors, agency partners and, the client in order to meet project deadlines
  • Balance project schedules, deliverables, and resource needs for existing and new client/internal projects
  • Work with department managers and other project managers to identify and secure project resources
  • Provide project status for both internal and external teams
  • Develop estimate for hours and out-of-pocket expenses for new projects
  • Monitor budgets for existing projects

Requirements:

  • 3 to 5 years of project management experience
  • Agency experience and/or pharmaceutical marketing project management experience
  • Experience managing a project size of $1M to $4M
  • Experience managing a team size of 10 to 15 including, but not limited to strategic services, creative services, technology services, event planning, print production, and finance
  • Experience using MS Project
  • Success motivating teams to make decisions and commit to deadlines and deliverables
  • Experience working with multiple vendors, managing their timelines and needs
  • Experience leading process-improvement efforts
  • Good written and verbal skills
  • Excellent Excel skills
  • Ability to work in a fast-paced environment
  • Organized, self-starter
  • Good interpersonal skills
  • Must be a team player and possess a strong work ethic

Description:

The Resource Coordinator position is an entry-level position that will support our Director of Resourcing and Project Managers. This role will help enter and track project timelines, resources, and hour allocations per resource within our digital resource system, 10,000ft. The Resource Coordinator will gain a wide variety of cross agency knowledge based on the need for direct communication with department managers, allowing a variety of career growth options.

Responsibilities:

  • Train and become proficient on 10,000ft resource system (training provided by MicroMass)
  • Enter new projects into 10,000ft resource system (includes entering time line, team members, and hour allocations per team member/step in the process)
  • Facilitate daily conversations with Project Management team and department managers as time lines and resources change
  • Update 10,000ft resource system based on daily conversations with project and department managers
  • Support weekly and monthly reporting needs (ie, staffing projection reports and specific department reports)
  • Maintain general maintenance of 10,000ft resource system (enter new employees, archive completed projects, etc.)
  • Assist Director of Resourcing as needed

Requirements:

  • Bachelor’s degree
  • High-comfort level with technology
  • High-comfort level interacting with all agency employees including management
  • Strong organizational and prioritization skills
  • Attention to detail
  • Ability to implement instructions from senior team members in a timely manner
  • Proactive attitude
  • Ability to work in a fast-paced environment
  • Good written and verbal skills
  • Good interpersonal skills
  • Strong work ethic
  • Proficient in Microsoft Excel
  • Preferred experience of basic development process management

Description:

The Senior Account Executive (SAE) will collaborate with the various departments of MicroMass to move work through the agency on behalf of the client. The SAE will be responsible for implementing the defined multichannel CRM strategy that drives identified client deliverables. In addition, the SAE will lead and manage the client relationship and apply and speak to the fundamentals of evidence-based behavior change strategies throughout projects.

Responsibilities:

  • Day-to-day management on an assigned account
  • Build and manage successful relationships between MicroMass Communications and assigned clients
  • Be detail oriented, well organized, and have the ability to manage multiple tasks
  • Meet regularly with Creative Services/Technology Services/Project Manager to coordinate agency efforts on behalf of assigned clients/accounts
  • Have excellent verbal and written communication skills; be the client advocate by articulating their needs to the internal team to ensure brand strategy and project objectives are fully met
  • Drive preparation of client invoices, proposals, and marketing plans as requested by manager
  • Review and approve creative/production materials, copy, layouts, and production art, and coordinate client approval
  • Write appropriate client follow-up documents, including meeting/conference reports, change logs, etc
  • Partner with project management to oversee project timing and budget
  • Exceed client expectations and add value to the strategic and creative process

Requirements:

  • 2 to 3 years of relevant industry experience, including working knowledge of patient CRM programs
  • Manage development and execution of multichannel CRM programs, including acquisition and adherence Cadence/program flow
  • Email best practices, including both content-driven and delivery implications
  • Business rules
  • Data collection
  • Collaborate with external agency partners to ensure successful delivery of the CRM plan
  • Work with internal teams to ensure return on investment through KPIs and performance metrics
  • Bachelor’s degree in communications or marketing
  • Must possess excellent written, verbal, and public speaking/presentation skills
  • Highly organized and a self-starter
  • Strong work ethic
  • Must have a minimum of 3 years experience in pharmaceutical account management

Description:

The Senior Art Director (Sr. AD) is responsible for creating compelling visual content from inception through production. The Sr. AD must work closely with the Behavioral Copywriter/Sr. Behavioral Copywriter from the onset of a project through deployment to assure that the creative output aligns with the strategy. In this role, the Senior Art Director will communicate and ideate with the Associate Creative Director-Art/Group Associate Creative Director-Art.

The individual in this position is able to translate client and user needs into designs that are innovative and emotionally engaging. With a breadth of expertise, he or she is able to develop creative solutions for a wide range of clients across a broad range of media, including advertising, identity, interactive design, and collateral. This individual may also collaborate with various disciplines in the Behavioral Science, Strategy, Technology, and Account teams to seek additional guidance.

Responsibilities:

  • Partners with Behavioral Copywriter/Senior Behavioral Copywriter and proactively collaborates to provide creative for client, in-house, and new business needs
  • Works with and mentors Art Directors and interns to develop their abilities
  • Collaborates with Studio, providing any instruction and specifications (colors, fonts, paper, sizes, etc) required to smoothly complete production of approved design
  • Designs according to strategic plans provided by clients and project leadership teams
  • Presents work, provides design rationale, and defends work in creative reviews
  • Is able to articulate the benefits of the creative approach, including how strategy and behavioral are integrated
  • Solid presentation skills: internally and occasionally externally to clients
  • Works with senior staff to conceptualize and brainstorm innovative brand experiences
  • Utilizes strong digital acumen in design and development phases
  • Understands and pulls behavioral approaches through various applications
  • Maintains and promotes design consistency of look, tone, and feel to project parameters
  • Produces work within defined technical and functional specs
  • Works well under tight deadlines and is able to juggle multiple jobs at once
  • Notifies manager of major shifts in project direction and general availability
  • Strives to stay current in level of knowledge and abilities

Requirements:

  • Must be fluent in motion graphics; proficiency with Premier and After Effects preferred
  • Must have experience working with social media platforms and building interactive websites
  • Must have 7 years of experience in an advertising or direct marketing agency
  • Portfolio should reflect your role as a creative impact player, demonstrated by a range of solutions including brand development, advertising, package design, and web-based materials

  • Ability to generate great ideas in a hands-on environment
  • Inspire others to raise their level of commitment to great work
  • Build strong relationships with other departments in the agency to foster a team approach and a philosophy to get the work done
  • Demonstrate a strategic understanding of the client’s business objectives through your work
  • Sell your ideas to colleagues and clients with passion and persuasion, based on solid strategy and defensible rationale
  • Show your versatility. Experience working with a variety of consumer and professional brands is a plus
  • Remain self-confident. Showcase your ability to build comfortable and effective relationships in a collaborative team environment

Responsibilities:

Creates copy for assigned projects
  • Takes a lead role in creating and writing behavioral, strategic copy
  • Communicates and reviews content with the Associate Creative Director-Behavioral Content/Group Associate Creative Director-Behavioral Content to ensure that behavioral concepts are pulled through and align with client goals
  • Creates a compelling narrative and story flow
  • Gives and receives feedback constructively and thoughtfully
  • Ensures pull through of behavioral and strategic insights
  • Ensures that copy Is patient centric:
    Matches the tone and voice outlined in the brief, curriculum, and outline/content map
    Fulfills strategic plans provided by clients and project leadership teams
    Is aligned to appropriate references and is properly cited
  • Researches, analyzes, and interprets data from approved resources
  • Performs basic proofreading/editing on all copy, paying strict attention to details of the combined product of copy and art
  • Prepares materials for med-legal submission
  • Maintains a consistently high standard of writing with minimal supervision
Partners with Art Directors and Senior Art Directors
  • Provides cohesive copy and creative content for client, in-house, and new business needs
  • Brainstorms and provides solutions
  • Identifies any inconsistencies or possible issues in regard to the incorporation of client comments
Proactively collaborates with
  • Behavioral and Strategy to ensure alignment and pull through
  • Project Management to understand assignments and deadlines
  • Account to ensure that brand goals are addressed
Promotes creativity a and high standard of writing
  • Works with and mentors Behavioral Copywriters to develop their abilities and elevate their writing
  • Works with senior staff to conceptualize and brainstorm innovative brand experiences
  • Presents work confidently
  • Provides copy rationale
  • Defends work in creative reviews

Requirements:

  • Demonstrates a talent for conceptualizing and writing copy that is behavioral and strategic and that supports client goals
  • Takes a leadership role with the Art Director to generate ideas and produce compelling copy that is aligned to the proposed design
  • Demonstrates an understanding of client needs and an ability to write to behavioral concepts
  • Demonstrates the ability to write both digital and print materials
  • Possesses a flare for language, a passion for the written word, and the desire to learn and grow
  • Displays the ability to collaborate with various disciplines in the Behavioral Science, Strategy, Technology, and Account teams to seek additional guidance
  • Works well under tight deadlines and is able to juggle multiple jobs at once
  • Demonstrates the need for cognition and intellectual engagement
  • Shows the ability to mentor and guide other writers
  • Understands marketing and medical regulatory issues related to correct/allowable copy usage and references copy appropriately

Description:

This position is located in Cary, NC. This is not a remote position.

Responsibilities:

Responsibilities include, but are not limited to the following:
  • Develop and implement client marketing strategies to drive commercial objectives
  • Support and oversee execution of marketing strategies and tactics through multiple channels, with a strong emphasis on digital media
  • Support new business development, including prospecting efforts, outreach communications, solution ideation, and pitch participation
  • Provide thought leadership to clients and internal teams
  • Foster innovation in thinking and client deliverables
  • Collaborate with internal teams (Behavioral Services, Account Services, Creative Services, and Project Management) to develop coordinated plans to drive client objectives
  • Develop metrics and key performance indicators to ensure quality, timeliness, and cost-effectiveness
  • Implement plans with a focus on results and impact

Requirements:

  • Minimum of 10 years of total business experience, preferably with some agency experience
  • Minimum of 5 years of experience in healthcare marketing or communications experience
  • Demonstrated career progress focused on expanding engagement and driving innovation
  • Bachelor’s degree, preferably in marketing or a related business field
  • Experience developing successful healthcare marketing strategies and execution plans
  • Digital marketing expertise preferred with a focus on leveraging user insights, developing strategies into a digital tactical plan and, executing in a multiplatform ecosystem
  • Demonstrated management experience
  • Strong communication skills
  • Ability to present marketing and strategic plans to key client decision makers
  • Demonstrated leadership in a cross-functional, collaborative environment